True Image 2017 ruined True Image 2013
Hi,
I've purchased the 2017 verision to replace my former 2013. As it was a huge disappointment for me (nothing worked, several unknown error messages appeared), I decided to put back the 2013 version.
It seems, I wanted something big, because it was even a nightmare to remove the tishell.dll from the memory, it's impossible to reinstall the 2013 version.
During the installation there was a message, "syncagentsrv.exe: 004d5587", but the installer said, it's OK. So I tried to start it, but now I receive this message all the time:
"trueimage.exe AppVer: 16.0.0.6514 ModName: msvcr80.dll ModVer: 8.0.50727.6195 Offset: 000046b4"
And my legal, and formerly working 2013 is not working at all.
Well, of course, I removed the 2017 version completly. Did the sfc /scannow, did the install/reinstall/revo uninstall, all the cleanuptools from Acronis site, everything, but the problem still persists.
Of course, I understand that the 2013 version has no support, but this is definitely a 2017 problem, as this version messed up my system.
By the above, please give me a solution to completly restore my previous stage to let me allow to use the 2013 version. Just for fun, of course I have the saved partitions in the True Image format, but as I'm not able to access them, so I feel a little bit of messed up now.
Thanks in advance.


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Thank you, now everything worked fine :)
I removed all traces of Acronis from the registry and all the related files, all C++ installations, after this start the uninstaller in safe mode, disabled NOD32 temporary, and WOW, now I was able to install 2013.
Thank you for your kind help, case closed :)
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Glad to hear all is well again, thanks for the feedback.
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