TrueImage 2017 recovery DVD not recognizing backup password
Hi, when I boot with the recovery DVD version of TrueImage 2017, upon selecting a backup file to recover, it does not recognize my password. No matter what I type, it always says my password is not valid.
However, if after booting in Windows normally, if I use the installed TrueImage 2017 and try to access the same backup file, the password I type is recognized and valid on the first trial.
I can only think that this is a bug and as 2017 is no longer support, is there a fix for this ?
Is this same bug existing in the 2018 and 2019 version ?
The only reported incidents that I can remember involved the incorrect keyboard format being used.
This can happen for various reasons. Several of my PCs have UK English version of Windows 10 64, but I use USA English keyboard layout (default for Australian English). This can cause me issues sometimes when the system default rather than the Australian settings are expected.
Sorry for not answering back. I had to resort installing everything from zero.
My keyboard is an English keyboard.
My regional language uses English + Canada French + Canada multilingual. I don't know why I have 3 when I had initially set it up for 2.
At boot time, doesn't the keyboard starts on as its default, meaning Engish?
Since I am booting with the recovery DVD created by Acronis 2017, is it possible it somehow saved a keyboard language from one of the last 2 above ? So when it boots, it does not match what my keyboard has?
How do I fix this or how do I confirm this from my Acronis recovery DVD? (can't remember if it boots in French or English, been too long)
I would recommend switching from using the Acronis recovery DVD to creating and using the alternative Windows PE version of Rescue Media, which can be on CD/DVD or USB stick.
My personal preference is using the MVP Custom ATIPE Builder script to create this media on a small USB stick (2GB min to 32GB max size), as this also allows you to select what OS language you want to use for the media.
Another advantage of using the MVP WinPE media is that it has other utilities bundled with it which can allow you to test your keyboard key assignments using a text editor, which could allow you to copy & paste things like passwords as needed.
See link in my signature for the MVP Builder tool.
Thx but I need to understand what is the difference between creating a Win PE recovery media and using Acronis's own recovery media.
Browserice wrote:Thx but I need to understand what is the difference between creating a Win PE recovery media and using Acronis's own recovery media.
The DVD recovery media, assuming you mean the media provided when you bought the software, is locked in time without the benefit of any updates / fixes provided by Acronis since. It is also based on a Linux kernel OS which has limitations in terms of devices that can be supported and no ability to customise beyond some very basic start options.
If you create the same media using the Acronis Rescue Media Builder tool in the installed ATI application, then you would have the latest version of the media but with the same limitations.
The Rescue media builder tool allows for Windows PE alternative media to be created but this requires that you download & install the Windows ADK (for the PE files needed). This type of media is very much more flexible and can be customised.
In 2018 / 2019 rescue media can also be built with local system windows recovery environment (WinRE) which does not require ADK to be installed. The feature is not available in 2017 though.
Acronis prebuilt .iso is open source and can be distributed prebuilt. Microsoft licensing prevents the distribution of prebuil winpe/WinRE and requires you to build it in a fully licensed OS. If not for that licensing and distribution issue, the Linux media really wouldn't be necessary anymore. It can be handy if your system is belly up and you need to download something from another location, in the event you hadn't already created rescue media.