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"TrueImage.exe has stopped working" batch 8029

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Today was a planned OS upgrade day for me, and I upgraded the system to Win10 Insider Preview batch 15042.  Everything worked just fine with no problems during the installation.  After the installation, I tweaked a few things and started ATI 8029 to run the image.

ATI passed thru several screen without any problems, but when i tried to define the target folder, ATI crashed with the following message.

"TrueImage.exe has stopped working" and then requests a shut down.

I uninstalled ATI thru the control panel app and ran the Cleanup Tool.  Rebooted and reinstalled ATI again ... Same failure occurs, at the same place.

Anyone see this before ???  I know this is an advanced version of Win10 OS, but just a heads up to the Acronis team ....................

Sony VAIO, SVF15A16CXB, 8 Gb RAM, Intel core I7-3537U

Robert G. Wagner

Black River Computer Services

Cape Coral, Florida

 

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Robert, I have not seen any other reports from user with the latest Windows 10 Insider Preview OS and do not have this myself to be able to do any form of testing of this issue.

I would recommend opening a Support Case direct with Acronis in case this is something in the next builds for Windows 10 that will 'break' the True Image product.  You should submit an Acronis System Report along with your support case.

Steve ... thank you for the response.  It seemed  strange to me, now that we are in a more "advanced" model of ATI that this would happen, AND be able to dupicated it several times in testing, but there it is in the flesh.

I have worked with the Acronis Team several times, esp with the terrible T&D issue, so I will start a ticket tomorrow and see if they can poke around in the code and discover what is happening.  

I will keep everyone up to date ......

Robert Wagner

Black River Computer Services

Cape Coral, Florida

 

 

Steve ...............

A support ticket on this issue has been sent to Acronis for their review and analysis

Robert Wagner

Black River Computer Services

Cape Coral, Florida

 

 

 

Robert, thanks for submitting the support case, please do let us know the outcome, am sure these latest Windows 10 builds are not too far off from being unleashed on the unsuspecting public..!

Well ... today is a new day and the software "gods" have given me hope.  Today, with literally no changes, other than several reboots, ATI 2017 is working just fine on Win10 Insider Build 15042.

Very strange indeed.  I will keep an eye on it and report any strange occurances that might pop up.

As Rod Serling used to say ..... It is a dimension as vast as space and as timeless as infinity. It is the middle ground between light and shadow, between science and superstition, and it lies between the pit of man's fears and the summit of his knowledge. This is the dimension of imagination. It is an area which we call the Twilight Zone (and software).

Robert Wagner

Black River Computer Services

Cape Coral, Florida

 

Robert, thanks for the update - it certainly looks like a twilight zone experience - reboot 3 times, face towards the moon....!

Have a similar problem with Insider Build 15055.rs2 of windows 10 and latest ATI.

Steps to reproduce:

Create a new backup, try to change the folder that is used to store the backup files.

The folder tree appears on the screen and one second after the program crashes.

 

Any suggestions besides reinstall (tried that, including cleanup), reboot, unmounting unnecessary drives ?

 

thanks !

SergeP, I would recommend opening a Support Case direct with Acronis in case this is something in the next builds for Windows 10 that will 'break' the True Image product.  You should submit an Acronis System Report along with your support case and quote this forum topic.

dacorsa, I have not seen any feedback from the SergeP or Robert for this issue, so would advise you to raise a Support Case with Acronis for it if you too are running on an Insider build of Windows 10.  We are expecting a new build update for ATIH 2017 sometime in the next few weeks for some other current problems but have no information on whether the developers have also been testing with these Insider builds for Windows 10.

I am presently running Windows 10 build 15063 which is the latest MS Preview build and my Acronis 2017 is running just fine.  No crashes and no unexpected problems.  I am not sure what happened to my system after my initial post defining problems running 15042, but as of now, things are going just fine.

Robert Wagner

Black River Computer Services

Cape Coral, Florida

Robert,

Glad to hear it works well for you.

Unfortunately, I have just verified that my build is 15063, latest acronis ti 2017, all patches applied.

Problem can be reproduced by creating a new backup and trying to change destination to a specific folder.
Reproduction is 100%.

(choosing the default drive instead of specific folder does not cause a crash and backup completes correctly.
Seems that the problem is related to rendering the file system tree)

SergeP ... I just attempted to duplicate your scenario with the information you gave.  I backed up my "download" folder located of course, on the C: drive onto an obscure folder on the  C: drive .....

The backup completed successfully with no issues.

Another "Twilight Zone" issue ???

Robert Wagner

Black River Computer Serives

Cape Coral, Florida

Robert,

Minor clarification - the crash that I see is during the selection of the folder step, not during the backup.

My guess is that once a folder is specified, all should work as always.

Might be something related to the fact that I have many disks connected to the PC.
Will try an experiment disconnecting some of them, but not immediately, since this will disrupt my other stuff.

SergeP ... please define "many disks", the types and connections please ???

I have only one physical disk, a 1 Tb, but it is partitioned into 4 sections (partitions) ..... with another 4 Tb USB external drive

Robert Wagner

Black River Computer Serives

Cape Coral, Florida

Hello All,

I encourage everyone who sees True Image closing unexpectedly to accept the proposal to send diagnostic information to Acronis upon next program restart. There is no universal solution for this problem, each case should be investigated separately. The same symptom (TrueImage.exe crash) can have different root causes in various situations.

Based on collected feedback we have already fixed several issues (fixes will be included in the next update), but more crash reports we get - more root causes we could cover in the upcoming update. The exact ETA for the update is still not defined, it is a matter of weeks.

You can also open a ticket with Support here, but sending "feedback" or diagnostic information from within the program is a more direct and efficient way of reporting True Image crash issues.

Regards,

Slava