Try & Decide does not work as advertised in the help file.
Hi,
Quote:
"You can leave the Try&Decide turned on as long as you like, because this mode "survives" across reboots of your operating system."
It does not!
Quote:
"When your computer reboots for whatever reason while working in the Try mode, before booting of the operating system starts, you will be shown a dialog offering you two choices – stop the mode and discard changes or continue working in the mode"
No dialog appears. Changes made while T&D was running is lost.
Anyone else experienced this?
Acronis support seems not to acknowledge the problem.


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In reply to Olav, I have never used or… by truwrikodrorow…

Hi and thanks for yours reply!
Windows 10 Home 1703
ATI Version 2017 Build 8053
159GB on C drive
Tried to use a USB drive as storage, but they cannot be used as storage ATI says.
As I said Acronis support seems not to acknowledge the problem, which mean that I have raised a support case, but they seem not to be able to understand the problem. They keep asking of a video of the proccess. I can't see the necessity of this.
I have explained to them what the video will show.
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Olav, thanks for the further information. External USB drives cannot be used for TnD - this is documented in the user guide for ATIH 2017.
A further question (based on other issues seen in these forums) - do you have Windows Fast Start (aka hybrid sleep) enabled and when you say the computer restarts / reboots - is this doing a Shutdown / Restart or is it doing an actual restart? There have been some strange problems caused by Windows Fast Start which effectively hibernates the system then brings it back from hibernation rather than doing a full shutdown and boot up.
Do you have any form of encryption active on your disk drive(s)?
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In reply to Olav, thanks for the further… by truwrikodrorow…

Hi and thanks for your follow up!
Hibernate is not enabled on my system. I believe this is default on SSD systems.
No encryption on system drive.
The process is as follows:
#1: Load ATI
#2: Activate TnD with success.
#3: Install a program.
#4: Issues a reboot(not shut down) command.
#5 System boots as normal. Changes(installed program) is gone.
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Olav, I have just tested using TnD on my laptop and all worked as expected.
The key point that may be missing from your 5 steps above is an extra step after your #4 for the reboot.
On my system, after the computer shutdown ready for the restart, I got an Acronis Loader screen on boot, and then on that blue screen, I was offered two options: 1: Continue or 2: Discard changes.
I took the Continue option and was booted back into Windows with my installed program still present.
I further then disabled TnD via the Acronis Tools menu option and took the option to Discard changes via reboot and this time, there was no Acronis Loader blue screen and the installed program was gone when the restart into Windows was complete.
Seeing the Acronis Loader message / panel on my computer may suggest that you have UEFI with Secure Boot enabled which may be preventing this from being given. I am assuming that the Acronis Loader is using the Linux kernel loader that would also be used by the Acronis Startup Recovery Manager function and also the standard (linux) Acronis Rescue Media.
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Hi and thanks for reply.
You wrote:"On my system, after the computer shutdown ready for the restart, I got an Acronis Loader screen on boot, and then on that blue screen, I was offered two options: 1: Continue or 2: Discard changes."
That's the one I am missing.
Yes, I have UEFI with secure boot and the SSD is a GPT disk.
I did disable secure boot with no luck. Did also disable(later on)UEFI, but Windows did not load.
--
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Olav, I would suggest creating the standard Acronis bootable Rescue Media and trying to boot from that to see if you can boot a linux distribution as used by Acronis?
If you are still having an issue, then I would recommend opening a Support Case directly with Acronis and let them work with you to investigate this problem.
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In reply to Olav, I would suggest… by truwrikodrorow…

The Recovery Media boots fine. Can't remember which media type I created.
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Olav, I can only repeat the recommendation to raise a Support Case for this issue unless anyone else can offer any further suggestions / advice on this matter.
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Would just like to throw in a comment.
Have tried T-n-D on an older laptop with Windows 10 Pro 1607 and a internal SSD Basic MBR disk.
T-n-D worked as expected. Only tested that the blue screen with option to continue did appear at boot.
Acronis support said to me in one of many e-mails quote:
"GPT disks are supported by Try&Decide only on UEFI-booted Windows."
I have GPT disk with UEFI boot on the laptop in question, but T-n-D does not work there.
No blue screen with an option to continu in T-n-D mode.
Wrong information from support in two cases IOW.
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Olav, try dropping a private message to Slava about the wrong advice from support and also ask him to take a look at this issue too.
There was an earlier product issue with TnD on UEFI with ATIH 2016 as described in KB 58382: Acronis True Image 2016: Try&Decide Fails to Start on UEFI Systems so it is possible that there is a further problem affecting some UEFI systems with 2017 too, but Acronis would need to investigate this to find out.
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