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Unable to find laptop c drive from Boot Media

So I have Acronis 2017 USB boot media to start up the software to disc clone my laptop c:/ drive to a backup drive.

The problem is that the software is unable to detect my laptop c:/ drive at all. The software only detects the drive when it's launched on the windows desktop after logging. 

Any idea what is going on?

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Chanh Vo, welcome to these public User Forums.

What type of drive do you have as your laptop C:\ drive and what connection method is used?

The default Linux based USB boot media does not have support for RAID devices, nor support for some PCIe NVMe SSD drives.

If you have a drive using this type of technology then you will need to create the alternative WinPE version of the Rescue Media which will require access to the Windows ADK for the PE components.  The MVP Custom ATIPE Builder script can be used to create USB media with the required support, including RAID - see link below in my signature, or the link to the MVP User Tools and Tutorials on the forum pages.

My C drive is a RAID device. 

Could you please explain what you mean by connection method?

I see the "MVP User Tools - Google Drive" link and the Community Tools Page link. Are those the links you are referring to?

Connection method was referring to how the drive connects as seen by the OS, i.e. SATA, PCIe, with RAID / NVMe M.2 etc.

Yes, the MVP User Tools link in the Community Tools KB document or else the link shown under the 'Useful Links' section of the forum pages.  See the links in my signature.

OK. The C drive is read, as in the model title, NVMe SK hynix.

I've downloaded the WinPE-based Media Builder tool, so what is the next step? What drivers and other files do I need to put in their respective directory?

Also, how much space do I need in my USB?

The MVP tool requires access to the WinPE files where these can be provided from the Windows 10 Recovery Environment on your computer, or else you would need to download & install the Windows 10 ADK for these files.

In terms of space / size of USB media - any USB stick of minimum size 2GB up to a maximum size of 32GB and formatted as FAT32.

In the options for the MVP tool, you will see one which will install the Intel RST RAID drivers so you shouldn't need any drivers for NVMe beyond the support provided in Windows PE.