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Unable to start Try and Decide

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Is your target drive a basic disk?  The target where Try and Decide is chosen to work must be a basic disk.  If a dynamic disk it will not work but should present a different error message if that is the case.

Do you have Windows Fast Start enabled on your PC?  If so you might try choosing the Restart option from the Power menu prior to setting up the Try and Decide in True Image.

Is your current True Image installation the 2017 product and have you updatedd to build 5554? 

If yes was your install of 2017 done via upgrade or was it a clean install after uninstalling the previous version and running the cleanup tool to completely remove the previous version to TI?