unable to use bootable rescue media...
hi!
acronis true image 2017
windows 10 pro 64 bit
When I try to boot from the USB key where acronis software has been generated by the acronis media builder, I've got problems and at the end Acronis software can't be accessed.
what's wrong here?
I follow the manual instructions...
After changing boot sequence through F12, USB key performs few loading and a very very little menu appears (thanks to the 4K display...)
select an item using keyboard:
1 acronis true image 64 bit
2 acronis system report 64 bit
c continue booting
I choose 1 but no acronis true image appears!!! instead of, text lines are displayed:
please wait
loading protecting kernel mode
loading please wait
no block devices found
reading all physical volumes
this may take a while
busybox v20.2.1
#
what's the hell with that?
it's only a prompt and if I try to run a Unix command like ls, I have a tree of files and commands.....???
how to have the acronis software loaded correctly?
thanks in advance
regards


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In reply to Flamel, welcome to these… by truwrikodrorow…

Thank you very much for your welcome and also for your detailed answer.
Because I see black & white text menu, as consequence I suppose media is booted using UEFI boot... And also as my machine is a new one "out of box" with Windows 10 pre-installed I think UEFI boot is the default too..
>>> if Windows boots via UEFI, then you need to select the UEFI option for your USB boot media.How to select UEFI option in the media builder ?
>>> This can happen if your disk drive(s) are using RAID or are more modern NVMe type devices and your version of the Acronis media is from an older build.
you're right, my internal disk is an SSD ... Maybe a silly question but how to check the Acronis release? I know i's the Acronis true image 2017 but not sure to know the release number ....I bought a licence in july 2017...
regards
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In Windows, run ATI then select Account and the build number will be displayed. If you are not running the latest build you will be invited to update the current build. If you have 2017 subscription rather than perpetual licence you can update to ATI 2018.
Ian
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Hi!
thank you...
I read 2017 build 8058.
>>> if Windows boots via UEFI, then you need to select the UEFI option for your USB boot media.
How to select UEFI option in the media builder ?
regards
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The boot option should be shown on your Boot selection panel, i.e. for some systems you can press F12 immediately when booting and it will show a boot device selection list. Look for your USB device being shown in the list twice, where one of these will also include UEFI in the name or device description.
Example shown below:
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Thank you very much Steve. :-)
it works now!
What I did based on your advices:
1 - Change secure boot parameter (from enable to disable) on the BIOS menu through F1 key after reboot.
2 - Downloading and installing MS WinPE package (ADK & AIK components needed)
3 - Generate a new bootable USB key with the Acronis plugin.
this time my hardware is recognised and Acronis software is launched.
So I can validate the process to reload backups in case of problems...
just last question ... any way to "tune" the resolution of the display used by ATI when bootable media is used ?
it seems to be VGA actualy .... :-)
Regards
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Flamel, now that you have installed the Windows ADK, consider using the MVP Custom ATIPE Builder tool which you can find in the Community Tools area, this is a more flexible media creation tool created by the MVP's and allows you to set the display resolution as you want it.
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