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Upgraded True Image 2017 will not start on Win 7 pro

Thread needs solution

I updated from 2014 version.

Now it will not start at all.

A re-install attampt used to "repair" option. Still nothing.

Ideas ?

Thanks

 

0 Users found this helpful

Greg, welcome to these user forums.

Have you had any previous versions of Acronis True Image before 2014 installed on this computer before installing ATIH 2017?  If you have then please follow the steps below to make a clean install.

  1. Uninstall your current Acronis software normally via the Control Panel.
  2. Download the Acronis Cleanup Tool - link in my signature below - run this as Administrator.
  3. Restart the computer to complete the cleanup action.
  4. Install ATIH 2017 as Administrator.  Download a new copy of the installer if needed from your Acronis account.
    Note: If you have purchased an Upgrade licensed version, then you will be asked to provide 2 serial / license keys, one for 2017 and one for 2014 (or other qualifying version).