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2018 latest update not installing

Thread needs solution

trying to install the latest 2018 update, installs till what looks like about 99% and then just hangs there. I let it run overnight still just hanging there. Uninstalled the product and same thing. 

any suggestions?

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David, welcome to these public User Forums.

I would recommend downloading / running the Acronis Cleanup tool to make ready for doing a full clean install of ATI 2018.

Please ensure that the install is being performed from an Administrator account.

See KB 46710: Acronis True Image: Installation Fails in Windows - for guidance on known issues in this area.

In addition to Steve's suggestions, (if you have not already done so) I would download the installation files from you Acronis Account, making sure you select "full" rather than "web" version. I have found the full version more reliable and it means I always have a copy of the installation files on hand in case the installation becomes corrupted.

Ian