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Acronis Cloud - Backup size

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Hello,

 

I have a backup job in Acronis Cloud that shows me a total size of 1867,07 GB. I receive warnings on the desktop telling me that I have less than 10% of free space.

So, I run the “clean” feature in Acronis Cloud for that backup job and chose to delete versions with more than 3 days and permanently remove deleted files.

After the process is done that backup job have now 633,2 GB. I close the browser window and after a few minutes a start to receive warnings about free space in Acronis Cloud. Go to Acronis Cloud and that backup job is 1867,07 GB again.

What is the problem?

 

Also, in the past days I renewed the subscription and passed from 2TB online storage to 1TB but in Acronis Account still appears 2 TB for online storage.

 

Thank you.

0 Users found this helpful

Helda, welcome to these User Forums.

Please open a Support Case directly with Acronis Support for your Cloud space issue / questions as this is solely within their domain of control.