Acronis not recovering my Copytrans activated program serial number.
Acronis did not recover my Copytrans activated serial number when I did a recovery from a tib. file. I was told this in a response from Copytrans. "Dear Bill, this issue may occur if Acronis doesn't run a byte serial transmission during backup-so the program becomes deactivated, so there is not much that we can do from our side".
Thanks Steve, The CopyTrans is a program/software that lets you do many differnet tasks on your iPhone, I mainly used it to add or remove/delete pictures from my iPhone 6s. Steve, here is our whole conversation below.
Bill asked:
I restored my Windows 10 from a Acronis backup "tib." file from my slave drive, my Copytrans was working fine when I backed it up, but when I restored it a month later back to my primary drive, my Copytrans is not activated. This is not good when you backup your drives regularly, every other program, even all my paid programs still work after I restored my drive from the backup, except Copytrans, it's now not activated, and I have no activation's left for a program I've already paid for. Is this a glitch in the program? if so, it's way more important for me to have a backup I can restore my primary drive to, than this Copytrans program. If this is an issue, does anyone know of a better program that will still be activated from a restored backup?
From Maria @ CopyTrans
Hello, Dear User, the issue may occur if Acronis doesn't run a byte serial transmission during backup - so, the program becomes deactivated. There is not much that we can do from our side...
Thanks! My issue wasn't resolved, because we have the blame game going on. Acronis say's the issue is with CopyTrans, and Maria with CopyTrans say's the issue is with Acronis. No problem, this has alway's been pretty much the norm with a lot of software and hardware mfg.
I do agree somewhat with what Acronis told me:
"Mr Bill, welcome to these public User Forums.
Sorry but I have never heard of a 'byte serial transmission' or of Copytrans, and have never seen any other users reporting such issues?
Acronis makes a backup of all used sectors on the disk drive when making a disk backup image but if an application stores license information in other unused sectors etc then other measures would need to be taken".
Maria CopyTrans Mod:
"Hello, Dear User, the issue may occur if Acronis doesn't run a byte serial transmission during backup - so, the program becomes deactivated. There is not much that we can do from our side".
When a person pays for a program, and likes to backup their drives regularly, "which is smart" and loses their activation/activation's during a restore, this is not right. Maybe you folks at CopyTrans and Acronis should talk, and see when you can do to resolve this issue. I have never seen any other software I use not keep it's activation during a restore, hopefully someone on either side can find a solution, and stop this blame game.
Mr Bill, this is a pure User forum and not a route directly into Acronis Support. The MVP's are not Acronis employees or paid by them, but just more experience users helping others in these forums.
If you want Acronis to get involved, then you would need to open a conversation direct with them by raising a Support ticket. The main inhibitor with going that route is that ATI 2018 is several years out of support, so would require you to use their Pay Per Incident support route, or else be able to demonstrate the issue exists in ATI 2020 (the current supported version).
The core question that needs to be answered here is 'where does CopyTrans store its activation data'?
A secondary question to you, is what type of Backup image did you create - I am assuming that since this was a recovery of your Windows 10 OS drive, that it was a Disks & Partitions backup and not just for Files & Folders. If so, then the CopyTrans activation cannot be stored in a conventional sector or location that can be captured in a normal Acronis disk backup image?
From doing a search on the Google found webpage: How to deploy the CopyTrans programs on multiple PCs? which indicates that activation information can be stored in the Windows Registry for the Current User.
Activate the program
System administrators can automate the activation process for any of the CopyTrans programs by creating a Windows registry file with the following contents and executing it on the end-user machine.
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\WindSolutions\CopyTrans XXXXX]
“FirstName”=”John”
“LastName”=”Doe”
“RegCopyTrans XXXXX”=”FFFF-FFFF-FFFF-FFFF”Where CopyTrans XXXXX is the name of the product, for example: CopyTrans Contacts” and “FFFF-…” is the activation code. The registry file may contain activation details for multiple CopyTrans programs.
NOTE: CopyTrans Contacts can also be activated via command line.
For manual activation, refer to these instructions.
All Acronis Disk backups of Windows OS drives include the full Windows Registry hives, so if this information was present in the registry, it should still be present, unless you are using a different user account?