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Acronis True Image 2018 Active Protection Left Overs Fix (large ContentFile.BLOB)

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I tried Acronis True Image 2018 out and during the trial I tried out the ransomware protection module "Active Protection".

After trying out Acronis True Image 2018 I uninstalled it and it left over 10GB of ContentFile.BLOB files on C Drive.

The issue at that point is that no matter what I tried I could not delete them (permissions issue).

I found a fix and am posting it here for people's access :D You do need to be a bit of a nerd and be confident in the Windows command prompt.

NB: You'll need to be logged in as a user with Admin permissions.

SECTION 1: Identifying Files

1) Create a restore point and appropriate disk backup to external drives first, just in case.

2) Uninstall Acronis True Image 2018 (if not already uninstalled)

3) Install and run Search Everything (https://www.voidtools.com) and open to a search [sorted by Size] of: C:\ "ContentFile.BLOB" size:>200MB
e.g. 
step2.png

4) For very large files listed, right click them each and copy-paste their full path into a text file for later use
step4.png

SECTION 2: Running Commands

[VITAL: Replace each mention of Dean with your Windows Username. e.g. George OR "George S"]

A) Run the Command Prompt as an Administrator
stepA.png

B) Give permissions to the System Volume Information folder by running the command: ICACLS "C:\system volume information" /grant Dean:F

C) Give permissions to the folder's contents by running the command: ICACLS "C:\system volume information" /grant Dean:F /T

D) Run the actual force delete command(s) on the full path(s) we copied in section 1 as: DEL /f "FULLPATHGOESHERE"
e.g. DEL /f "C:\System Volume Information\FileProtector\FileStorage\0A9E379F-EED6-492A-85D6-8EBFF8109C25\15\F8\5531E6E532CB41963FC2C2218EBA\ContentFile.BLOB"

E) Revoke permissions to the System Volume Information folder by running the command: ICACLS "C:\system volume information" /remove Dean /T

F) Revoke permissions to the folder's contents by running the command: ICACLS "C:\System Volume Information" /remove Dean

After all that it should look similar to:

Final Commands.png

Now restart your PC and check your C Drive disk space in Windows Explorer :D

0 Users found this helpful

Dean, thank you for sharing your solution to this problem.  This has already been discussed in some length in another forum topic: Hundreds of thousands of ContentFile.BLOB files devouring disk space

Hi all,

we had the same issue and I contacted Acronis Support but they asked many of logs files and took one week but still analysing then i found you post here and first i took backup for the server,then start your steps and solved the issue so thank you very much Dean.