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Acronis True image, 2018 High jacking startup

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Hello all,

Has anyone else noticed a problem where Acronis True image 2018 seems to highjack the start up on mac, forcing users to use it, not using traditional means for start-up processes?

The app will start up with the mac, causing it to hit 90C which is unsafe!

Usually applications which "ask" for start-up rights will be placed in a location in "settings > users > login items" with an option to untick it, if the start-up item is causing problems, allowing the user to start it up again when they need it.

Now i understand that Acronis have bundled in a protection app called "active protection", but those of us who purchased this software to "back up their mac", and do not want this, should have the option to choose, rather than being forced!

I have made serval support calls about this, and i keep getting asked to reinstall and for an "error" message!

Now i have already checked all this and i say again, the app should not be forcing users to use active protection and have the application running at start up if the user does not want it to.

Please can you sort this out acronis, your older application (true image 2017) did not do this, so i do not understand the need to force users in 2018.

Please others post here, if your experiencing this same worrying problem.

Kind regards

H

 

0 Users found this helpful

Hussain, welcome to these User Forums.

I have no direct experience with using ATI 2018 for Mac as only use the Windows product version.

You may want to post this question/issue in the Acronis True Image for Mac Forum where there are other Mac users who may be able to better respond about this matter.

The alternative is to continue with Acronis Support and ask for the ticket to be escalated to their second level of support if you do not feel any progress is being made.  You may also wish to write a private message to Ekaterina (Forum Moderator) to ask her to check on your support case.