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'Active Protection Off' after 30 minutes or so; and 'anti_ransomware_service.exe' then consumes enormous I/O

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'Active Protection Off' goes after 30 minutes or so; and 'anti_ransomware_service.exe' then consumes enormous I/O

I'm on latest build of Acronis True Image 2018 (Build 10640).

Done a repair install.  Active Protection is a mess of an engine/service....

 

Any thoughts all ?

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Hi,

I'd recommend troubleshooting the issue per instructions from https://kb.acronis.com/content/60174 It's worth checking the log files of Acronis Active Protection service (see Active Protection logs in Windows). If the issue persists, please contact Acronis support team at https://www.acronis.com/en-us/support/contact-us/

Thank you,  

How disappointing... 6 months of log collection and even collecting full binary user mode procdump didn't allude to the contention issue.  Acronis just parked the issue and closed the case....

Surely other people are facing this issue too ?

Still happens on Acronis TIH 2019.

I can't believe Acronis have not made TIH modular.. as in .. the user should be able to choose whether to install Active Protection.. ridiculous ~~

Does it help that this IOPS soak also occurs with Managed Machine Service Mini ? 'mms_mini.exe'.

Both this and 'anti_ransomware_service.exe' floods IOPS after 10 to 20 minutes..

 

Sorry but I personally am not seeing any issues myself when using either ATI 2018 or 2019 with AAP active?  Not really seeing issues for the same being reported here either by other users?

More detailed information would be needed to understand why this is an issue for you?

@Steve, .. I'll park AAP for now.. What does MMSM do in ATIH ? Same symptoms as AAP.. might as well focus on that as a way of moving forward perhaps..

See KB 61624: Acronis True Image 2019: Windows services and processes for a description each of these, MMSM is only really required if you are using the cloud Dashboard.

Right.. case in point... and yet.. I'm forced to run the service... no lego architecture to the product.. I can't uninstall...

Just set the MMSM Service to be Disabled, along with any others that you don't need / use, i.e. NSB and Sync Agent, Mobile Backup.

If needed see the MVP User Tools and Tutorials for some simple Batch scripts to do the above automatically for you (via Task Scheduler).

mpgioia wrote:

Right.. case in point... and yet.. I'm forced to run the service... no lego architecture to the product.. I can't uninstall...

It is a bit frustrating that Acronis does not provide an option to disable features you don't want or need, but as Steve said, you can disable ATI sevices you don't want.  I disable all services except Scheduler2 and AAP.  If you choose to do this, be aware that the services will  be re-enabled when you install ATI maintenance.  I usually forget for a week or two.

Christ.. even 'TrueImageMonitor.exe' climbs to this 8 to 10Mb IOPS soak as of the latest build that comes out....

Compilation seems a mess.  Anyone else seeing this IOPS soak from the various processes ?

How exactly are you looking at / measuring IOPS for TrueImageMonitor.exe here?

I am seeing 0 CPU usage for this and only around 6MB memory usage on a system with an up time of over 2 days.

CPU and mem/commit byte is x86 resource.

I mean disk I/O.

Native Microsoft Task Manager doesn't show it easily.  Something like Process Hacker shows it easily.

It just falls into this creep territory.  I terminate it.  Restart it.. and then hums ok for a specified period of time. aka Mere hundreds of bytes/sec.

When it falls into this anomalous territory of use.. it's in the order of 8 to 9 Mb/sec...

like mms_mini... like anti_ransomware_service... :/...

Thanks for the pointer to Process Hacker, this just confirms that I am not seeing any issue with TrueImageMonitor or the other Acronis processes on my system with AAP active.

The TrueImageMonitor I/O Total column in Process Hacker is peaking at about 5kB/s but spends most time showing 1-2kB/s and minimal CPU.