Active Protection Blocks Legitimate Applications - What to Do?
I've been using True Image 2018 for a few days now and basically it's all working well with backups working both locally to external drives and to Acronis Cloud.
One thing I notice, as have others, is that Active Protection is blocking legitimate applications. So far, it has blocked Intel iastordatamgrsvc.exe from modifying the MBR and C:\windows\system32\rundll.exe from accessing the registry.
I opened a support case for the first issue, just so Acronis is aware of the issue. But I wonder what the best way to proceed for the second, and any future applications that are blocked. Should I open a support case for each? Does participating in the Customer Experience Program send this info to Acronis? Something else?
I've white listed both of these applications but I'm hesitant to keep doing that. How do I know if a particular app is behaving properly? How do I know if it has been compromised (or will be compromised in the future) and causing trouble because I've white listed it.
Thanks.


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In reply to Daryl, please see KB 60193:… by truwrikodrorow…

Thanks, will do as you recommend.
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