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ATI 2018 activation issue after changing hardware

Thread needs solution

I accidentially activated my 3PC licence on 3PC's, which where the wrong one. On the same day I have swiched one licence to an other pc of mine. Since I have done that, the new PC won't let me activate ATI2018. 

Version 2018, Build 9850
Product is latest.

Activation required. Lasting Time 30 Days... 

I tested offline activation. On the internet site it says, that the product is already activated. The serial I used is also correct and activated for 3 PC's. The Offline keys are working as long as I have my internet connection deactivated. 

When I connect my PC to the net, it says, that I have to activate my product. 

If i press the Button "solve activation issue" nothing happens.  Offline activation won't work with internet connection. But when I enter the Offline Key again, the remaining days jump to new 30 days activation time. 

It is totally confusing. I also deactivated the firewall and started the ATIActivation.exe manually and set the firewall allowance. And I can't see my activated PC's on the licence portal online. 

Nothing helped.. Please help me!

 

Sorry for the german Pic.. but I am from Austria ;)

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AcronsiTI2018Problem.PNG 72.26 KB
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Daniel, welcome to these User Forums.

Please see KB 59878: Acronis True Image 2018: "You've exceeded the maximum number of activations for this serial number" (also available in German language format).

If the KB document does not help you to resolve this issue, then please open a Support Case direct with Acronis as you will need their help for further actions.