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ATI 2018 doesn't see Samsung 850 EVO

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My desktop computer runs on an ASUS Z87-K Motherboard with an Intel i5-4430 processor holding 24 GB of memory.  The 1 TB HDD bit the dust last night.  I have a Samsung 850 EVO (500 GB) SSD that I once tried to make into a clone of the HDD system, unsuccessfully.  The SSD is seen clearly in the BIOS.

Having come through generations of Windows up to 10 by upgrades, I don't have install media for Windows 10.  I have a full backup of the dead HDD from 11/27/17 using Acronis True Image 2018, and using Recovery onto the SSD would give me an operating system.  The backup has been validated, and I can see and extract files from it.  Carbonite holds my current documents, etc.

When I use the Recovery feature via my ATI 2018 Bootable Rescue Media, everything is fine until I get to the point where the Recovery Wizard asks for "New Location" ... but the SSD is not listed.

I thought perhaps I need to format the SSD, since I had tried to clone onto it a while back, but how can I do that without an operating system.  There's no way in the BIOS to do that (that I know of).  Grabbing at straws, I have a CD called Samsung Secure Erase, so I ran that.  The message that pops up says:  "Selected drive is password locked.  Unlock the password and try again."

Any ideas?  Please help if you've encountered anything like this.  I have spent hours scouring the web for answers and have turned up nothing.

 

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What sort of device is the 850 EVO; SATA, SATA-based M.2 or the mSATA? Knowing this may assist in working through the issues. I have multiple SATA 850 EVO drives (250gig not 500gig) and have never seen this.

When running ATI recovery media have you tried adding the drive? I think it is under Tools.

If the 850 EVO is a SATA-based M.2 or the mSATA then one or more SATA ports will be disabled, but that should only affect the SATA drives, not the SATA-based M.2 or the mSATA. There may also be Bios/UEFI setting that need to be activated. All these seem to be unlikely cause of the problem.

As a aside, if you are running Windows 10 then you can download the installation media and do a fresh installation, as microsoft records information about the parameters of the system on which Windows 10 is installed - mainboard and CPU and the like. This information is, if I recall correctly, extracted when Windows 10 is first activated. You can then install ATI, and recover your data files.

Ian

Christian, assuming that your Samsung 850 EVO SSD is a direct replacement for your failed 1TB HDD drive, i.e. you have removed the latter and replaced it by the SSD, then when you boot from the ATI 2018 rescue media, you can use the Tools >> Add new disk option to get Acronis to prepare the SSD for use in the recovery operation.

One important question: does your computer boot into Windows using UEFI / GPT or is it a Legacy / MBR boot system?  This is important because the rescue media needs to boot in the same mode as the OS.

See KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media