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Automatic repair stuck at select account

Thread needs solution

Trying to do image restore

reboot and get to 

preparing automatic repair

next screen is Select account

choose account to continue

BUT, neither keyboard nor mouse function so I am u able to proceed

any thoughts appreciated

 

 

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Murray,

What you describe sounds like Windows Recovery tools rather than Acronis True Image performing a restore.  Are you certain that you have booted into the True Image Recovery Environment?

If you can outline the steps you followed then further help may be provided.

In reply to by truwrikodrorow…

Thank you.

i was doing acronis recovery when computer rebooted and you are correct I would up stuck in windows recovery with seemingly no way out

after many attempts, I finally was able to boot into acronis environment and recovery system image

appears all is well once again

thanks again