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Backing out 2018 update

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I recently installed the 2018 update and cannot run it without agreeing to the terms of use. These include terms that I will not accept (perpetually charging me for 'support'). The software is now unusable. How can I get out of this without agreeing to unacceptable terms and condiitons?

 

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Christian, welcome to these public User Forums.

Nearly all software that I have used or installed has their own terms & conditions, that have to be agreed or else the software cannot be installed.

As far as I know, the Acronis terms & conditions have not changed over many years unless there have been mandatory changes to cope with such as new data protection regulations.

Once installed, I don't recollect ever being shown any further T's & C's before I could use Acronis products, so am a little puzzled by this topic?

Not sure of the issue either.  You usually have to accept the terms or service or End User License Agreement for all software applications.

Support is not free - it is free for those with an active subscription, or those with a currently supported standard license as outlined in the linked Knowledge Base Article below.

If you want/need additional support outside of those terms, then you can opt to purchase additional support from Acronis, but they will not just start charging you for support you haven't asked for.

 

https://www.acronis.com/en-us/support/lifecycle/consumer.html

 

Support Lifecycle of Consumer Products

Acronis True Image

Products Release Date Latest update Mainstream Support End Date Extended Support End Date
Acronis True Image 2020 20 Aug 2019 #20600 / # 20620, 20 Aug 2019 TBD TBD
Acronis True Image 2019 21 Aug 2018 #17750 / # 17780, 27 Mar 2019 20 Aug 2019 TBD
Acronis True Image 2018 22 Aug 2017 #15470 / # 15410, 05 Feb 2019 21 Aug 2018 20 Aug 2019
Acronis True Image 2017 Premium Subscription 18 Jan 2017 #6209 / # 6115, 23 Jun 2017 22 Aug 2017 21 Aug 2018
Acronis True Image 2017 22 Aug 2016 #8058 / # 8035, 23 Jun 2017 22 Aug 2017 21 Aug 2018
Acronis True Image 2016 17 Aug 2015 #6595 / # 6077, 26 Jun 2017 22 Aug 2016 22 Aug 2017