Backup Fails

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Acronis True Image 2018 - One of my backups keeps reporting "Failed due to an error" and "No current partition" it uses a version chain scheme. I can't seem to find this error code anywhere in the help or in a google search. Would anyone know what it means and how to correct it? I have tried deleting and recreating the backup, to no avail. Thank you!

Sat, 09/21/2019 - 17:11
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Hello Michael,

there might be different reasons causing this error message

  • Disk with the data, selected for backup, is not connected, turned off or is not accessible for any other reason
  • Unique identification codes of disk, partition, selected for backup (disk's and partition’s properties that exist outside of Acronis), changed as a result of disk format, firmware update, partition table modification or due to any other factors. As a result, old identification codes, stored in the backup task configuration became outdated
  • If the backup source is a network drive/NAS – the share may have been disabled, changed its name, access path or was deleted
  • Start creating a new backup task - if the product does not «see» any disks at all, it means Acronis drivers did not load correctly. This might happen in scenarios of multiple Acronis products installation, re-installation and uninstallation, because the core Acronis drivers are shared among products.

To resolve the issue, we recommend starting with the following steps

  • Edit backup task, click on the backup source on the left side of the window and re-select what to back up.
  • Delete the backup task that fails and create a new one
  • Uninstall Acronis product, reboot the computer and install it again
  • If multiple Acronis products are installed: uninstall all of them, run the Cleanup tool, reboot the computer and install Acronis True Image anew.
Mon, 09/23/2019 - 12:15
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