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Backup goes for about 2 seconds and then fails with a really big log file

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I recently bought a new Mac mini after 25+ years of using a PC.  I installed Acronis True Image 2018 because I had installation available.on my license.  I tried to set a simple backup of my main SSD to one of my externals.  The backup lasts about 2 seconds and then produces a really huge log file.  I would love to attach the log file but I don't know enough about the Mac yet to figure out where it's stored.  When I open it, it comes up in something called "console".

I feel bad being so green on this, especially after many years of using it, trouble-free, on my PC.  I know there are a lot of variables and I don't know which ones are important.  My SSD is 1TB.  I have 2 external drives.  The one that I wanted to backup TO is formatted in APFS and so is the SSD for that matter.

If it helps any, I inadvertently installed a trial of the new Cyber Protect before I realized I still had an open license for True Image 2018.  The same kind of problem happened with it, too.  The backup only lasted a few seconds and then failed.

Is there any way someone here could help me with this problem?  Would the log help.  Do you know where I can locate it, or is there a way I can find out?

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Sorry I cannot help; one possible issue is that the version of ATI you are using does not support the build of the MAC OS that the new computer is running. This forum is mainly used by Windows users, so I suggest that you repost in the Acronis True Image for Mac Forum.

Ian

Thank you for gently letting me know of that total blunder on my part.  I apologize for placing this in the wrong forum.  I reposted it and I think it's in the right forum now. I think the right thing to do would be to "Mark as Solution" so no one will feel the need to post anything on it here.  Thank you again.

Steve, I suspect that Ian is correct in that your Mac OS is not supported by ATI 2018.

The ATI 2018 for Mac user guide states the following:

Supported operating systems:

  • OS X Yosemite 10.10.5
  • OS X El Capitan 10.11.6+
  • macOS Sierra 10.12
  • macOS High Sierra 10.13

I would expect your new Mac to have a later OS version.

Unfortunately Acronis on Mac is much stricter on these requirements than on Windows.