Backup goes for about 2 seconds and then fails with a really big log file
I recently bought a new Mac mini after 25+ years of using a PC. I installed Acronis True Image 2018 because I had installation available.on my license. I tried to set a simple backup of my main SSD to one of my externals. The backup lasts about 2 seconds and then produces a really huge log file. I would love to attach the log file but I don't know enough about the Mac yet to figure out where it's stored. When I open it, it comes up in something called "console".
I feel bad being so green on this, especially after many years of using it, trouble-free, on my PC. I know there are a lot of variables and I don't know which ones are important. My SSD is 1TB. I have 2 external drives. The one that I wanted to backup TO is formatted in APFS and so is the SSD for that matter.
If it helps any, I inadvertently installed a trial of the new Cyber Protect before I realized I still had an open license for True Image 2018. The same kind of problem happened with it, too. The backup only lasted a few seconds and then failed.
Is there any way someone here could help me with this problem? Would the log help. Do you know where I can locate it, or is there a way I can find out?


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Thank you for gently letting me know of that total blunder on my part. I apologize for placing this in the wrong forum. I reposted it and I think it's in the right forum now. I think the right thing to do would be to "Mark as Solution" so no one will feel the need to post anything on it here. Thank you again.
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Steve, I suspect that Ian is correct in that your Mac OS is not supported by ATI 2018.
The ATI 2018 for Mac user guide states the following:
Supported operating systems:
- OS X Yosemite 10.10.5
- OS X El Capitan 10.11.6+
- macOS Sierra 10.12
- macOS High Sierra 10.13
I would expect your new Mac to have a later OS version.
Unfortunately Acronis on Mac is much stricter on these requirements than on Windows.
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