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The backup location was not found

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Hello people!

I have one problem with Acronis True Image 2018. My backup files are in same directory, as follow:

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_diff_b2_s15_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_diff_b2_s16_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_diff_b2_s17_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_diff_b2_s18_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_diff_b3_s2_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_full_b2_s1_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_full_b3_s1_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_full_b3_s1_v1-2.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_full_b4_s1_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_inc_b2_s2_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_inc_b2_s3_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_inc_b2_s4_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_inc_b2_s5_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_inc_b2_s6_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_inc_b2_s7_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_inc_b2_s8_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_inc_b2_s9_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_inc_b2_s10_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_inc_b2_s11_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_inc_b2_s12_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_inc_b2_s13_v1.tib"

"A:\Backups_Imagens\Acronis_Backups\Entire PC (LOURENCOPERLIN)_inc_b2_s14_v1.tib"

 

I used option “add existing backups” and it go to list. But when I run any backup, a error message shows:

“The last backup has been stopped. It will be restarted at X:XX AM. The backup location was not found on the destination drive. Make sure the correct storage device is connected to the computer.”

But my device is connected and all files are in the same directory! I really do not know what to do, almost giving up. Acronis could make a better file management to show what is wrong.

Thank you for any help!

0 Users found this helpful

Lourenco, welcome to these User Forums.

Sorry that your topic was not answered sooner, I have only just found it with 0 replies!

Your list of backup files show that you should have a working backup task with the name "Entire PC (LOURENCOPERLIN)" unless this set of backup files was created on a different computer?

The option to "Add existing files" is only intended for when you need to bring back a backup either for Recovery or to continue to Backup the same source data, but for the latter it is also necessary to Reconfigure the Backup configuration, i.e. to reselect the Source data, configure any backup schedule, add any Exclusions etc.

If you already have your "Entire PC (LOURENCOPERLIN)" showing in the main ATIH 2018 GUI panel under the Backup page tab (top option) then you need to click on the Destination panel and reselect the backup location again as indicated by the error message you reported.

Dear Steve Smith,

Thank you for your replay. I have been using Acronis since 2014 (first license) and never get this kind of error. Yes, it is the same computer.

I upload a video to show whats going on: https://www.youtube.com/watch?v=tMXbbwFBlMA&feature=youtu.be

Thanks for you help!

Lourenco, thank you for the video information - after adding the existing backup to your list of tasks in the ATIH 2018 GUI, you should also reselect the Source data as well as confirming the Destination for the backup.  

Dear Steve Smith,

When I click on "Entire PC" icon, no action happen, no window, panel or option opens. How can I confirme the source?

Lourenco, clicking on Entire PC should reveal further options for the Source selection - just hovering your mouse over the panel should cause it to change to as shown below:

2017-09-16 14_53_48-Acronis True Image 2018.png

If this is not happening for you, then test it for if you try to add a new backup task?

Yes, if I add an new backup, the source icon works and show new window to select the source. Hovering mouse over works too.

 

But for the "Entire PC (LOURENCOPERLIN)" it dont work. Hovering mouse over it not change anything too.

When you first use 'Add existing backup' and select your backup file to add, do you see the Reconfigure button as shown in my screen shot below?

2017-09-16 16_55_21-.png

When I do the same steps on my computer, i.e. add an existing backup, then click on Reconfigure, the next panel that I see is for the Backup source where I need to select what drive / partitions to include in the backup task.

2017-09-16 19_19_52-Acronis True Image 2018.png

Lourenco, immediately that I click on Reconfigure I am taken to the Backup source panel that I posted in my last screen shot, so something is not working correctly here if you stay on the first panel but then lose the Reconfigure button.

I would recommend trying to do a Repair install first to see if that will cure this issue - download the latest ATIH 2018 installer program from your Acronis account and install as Administrator over the top of what you already have.

If you are still seeing the same problem, then please open a Support Case direct with Acronis and let them investigate this further with you.

Dear Steve Smith,

 

I reinstall acronis and it work just fine! I was an bug that got fixed by reinstalling...

 

Thank you verry much, now I am secure to upgrade acronis

 

Best regard,

Lourenço

This is excellent news. Repair installations can solve a wide range of problems.

Ian

Lourenço, thanks for the feedback, glad the repair install did the trick and solved this problem.

Cool beans - FYI, 2014 backups are really only supported for recovery.  I typically use offline recovery media for these tasks, but if it's working in 2018 - good deal.

https://kb.acronis.com/tib#Asterisk

* Backups can only be restored. Other operations can be limited. It is necessary to create a new backup plan / archive.

Cool beans - FYI, 2014 backups are really only supported for recovery.  I typically use offline recovery media for these tasks, but if it's working in 2018 - good deal.

https://kb.acronis.com/tib#Asterisk

* Backups can only be restored. Other operations can be limited. It is necessary to create a new backup plan / archive.

Bobbo, thank you for the information. Yes, i can continue my backups from same sequence..

 

Best regards,

 

Lourenço