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Big problems with Acronis incremental Backup/Restore

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Hello,

I have the following Backup (1 full/10 incremental):

TwixX_Win10_full_b1_s1_v1.tib        138.787.167.744        20.11.2015  15:06        Acronis True Image Backup Archive
TwixX_Win10_inc_b1_s2_v1.tib        142.840.508.416        26.01.2016  13:33        Acronis True Image Backup Archive
TwixX_Win10_inc_b1_s3_v1.tib        23.953.552.896        19.03.2016  18:11        Acronis True Image Backup Archive
TwixX_Win10_inc_b1_s4_v1.tib        14.468.163.584        27.05.2016  13:55        Acronis True Image Backup Archive
TwixX_Win10_inc_b1_s5_v1.tib        30.670.578.176        04.08.2016  18:10        Acronis True Image Backup Archive
TwixX_Win10_inc_b1_s6_v1.tib        54.269.724.160        27.12.2016  01:22        Acronis True Image Backup Archive
TwixX_Win10_inc_b1_s7_v1.tib        34.559.996.416        08.02.2017  00:39        Acronis True Image Backup Archive
TwixX_Win10_inc_b1_s8_v1.tib        183.168.146.432        12.06.2017  18:53        Acronis True Image Backup Archive
TwixX_Win10_inc_b1_s9_v1.tib        16.467.330.560        24.06.2017  15:12        Acronis True Image Backup Archive
TwixX_Win10_inc_b1_s10_v1.tib        58.353.982.976        27.09.2017  01:17        Acronis True Image Backup Archive
TwixX_Win10_inc_b1_s11_v1.tib        13.940.742.656        18.10.2017  21:30        Acronis True Image Backup Archive

Some days ago Microsoft installed the creators fall update on my notebook. After problems with this update I tried to restore s11 but Acronis software failed

I tried for some days now and the only disk restore that worked was the restore from s1 (full).
I tried disk and partition restore
Same OS/Hardware/Acronis True Image 2015 (Win10, Notebook, external Harddisk) for all backups
Also tried Acronis 2018, also results in error
Mainly I get the error "Internal error: number of copied sectors differs from counted" which of course results in an unbootable system! --> also see attached screenshots

At this point I'm really supprised about  the poor quality of the Acronis restore functionality.

Is there any chance that I could get back my last config/image from of s11?

Regards

Michael

 

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Michael, welcome to these User Forums.

Please see forum post: Internal error: number of copied sectors differs from counted where another user hit this same issue recently, and which has a link to an older forum post where a solution was given.

The trick was to recover partitions only to unallocated space on the destination hard drive, and to use the default size for the OS partition.  In other words, I could not partition the drive first, then restore data to it.

Given the nature of your errors here I recommend you open a support case with Acronis.  They would need to investigate the issue further.

EDIT:  Good catch Steve, that may well fix the problem here!

In reply to by truwrikodrorow…

Hi Steve,

thanks for the response.

Yes, I've read this some days ago. I did a lot of tests, booted with disk utility, tried to create partitions manually, tried with deleted partitions, tried changing active partition, all with no success. And always with about 2,5 hours between two tests.

Also I'm not willing to spend some more days to find a workaround for Acronis BUGS!

From a real backup/restore software I would expect that it automatically cares about these kind of problems!

Since when is Acronis selling this feature?
Is it a brand new feature?
When will this feature work as expected?

I think it would be better to just remove this feature from the large Acronis feature list.

Acronis Software just does not work restoring data from incremental backups!

 

Michael, please remember that these are User Forums and the people here are users the same as you, including the MVP's volunteering here.

To be honest, I have only seen the one previous actual user incidence of this restore problem before your post, the post I wrote about with the link.  So I do not see this as an issue which impacts large numbers of users as a true bug in the Acronis recovery / restore application would do.  I am seeing lots of users who are able to recover / restore from their backup images, incremental, differential and full regardless without seeing this problem.  I include myself in those users too.

This is not to say that your problem / situation here is any less important - every failure is a disaster and is painful for all involved.

The only options that I can offer to you here are those already suggested:  

Try recovering to a new raw disk drive, one will all unallocated space.

Open a Support Case direct with Acronis Support and work with them in identifying the core issue and recovering your data.  Note: because your main ATI product is the 2015 version, you may need to use the Acronis Pay Per Incident service to get working with Support but they will refund the cost if the cause is a bug in the Acronis code.

The only other option is to do as the other user did and do a clean install of the OS and recover your data by other methods, assuming these are available.