BootMGR is missing
Hi All,
I got a crash on my PC this week-end: It started with a black screen giving an error code ending by 225 (Windows Error Code). Consequently i installed Acronis Boot Media on USB Stick to restore a very recent image.
After the restore was complete, i have an another error message at boot saying BOOTMGR is missing.
It seems True image 2018 didn’t make a full backup of my hard drive, including the MBR part of it. How is that possible?
What are the next steps now?
Thanks very much,
Sebastien.
HDD is First.
Kind regards,
Sebatien, what type of backup did you make here?
If this was a full disk & partitions backup then it will include the MBR & Track 0 if this is a MBR drive being backed up or else will include the EFI partition on EFI systems with GPT.
When restoring / recovering, there should also be an option shown to Recover both the MBR and Track 0 where this is appropriate, depending on what options you have selected.
You should be able to boot again from the USB Rescue media and check this for your backup image file again and restore just the MBR & Track 0 if available.
Hi Steven,
I realised i didn't make a full disk & partitions backup. Since i saw as backup source 'this entire PC' I understood it was disk & partition. How can i now make a full recovery ?
- I tried making a clean install of Windows to have MBR & Track 0 restored and then restore 'this entire PC' (meaning files & folders) through:
- WindowsPE USB Stick: Recovery happened correctly as per message but at reboot still on clean install
- Directly in Windows 7 using True Image 2018: Not working (same as PE I think).
- I tried also making a clean install of Windows 7, then moving the hard drive on a Linux computer and restore all folders and files from my backup to the root of the hard drive (C:) in order to overwrite the clean install but not to alter the MBR & Track 0. After this Windows didn't want to Boot, I started the repair process from the CD and Windows7 accepted to boot. I'm on this partition, but all softwares and settings aren't back.
If i would start from scratch, what would you advise me to do? In the end I have a full backup of my working partition, the only thing is that it's a backup from files & folders, and not a backup from disk & partitions.
Please tell me i will be able to get my computer as i got it earlier!
Thanks for the help!
Sebastien, sorry but when you said:
I tried also making a clean install of Windows 7, then moving the hard drive on a Linux computer and restore all folders and files from my backup to the root of the hard drive (C:) in order to overwrite the clean install but not to alter the MBR & Track 0. After this Windows didn't want to Boot
This is expected because you cannot just restore the OS files & folders in this way due to all the other dependencies that are involved but are not included / captured in this type of backup.
All I can suggest if you have no disk & partitions backup is to repeat the clean install of Windows 7 again and then only copy back your user data from the Files & Folders backup, i.e. My Documents, Pictures, Music etc. Do not attempt to restore / copy back any content from the Program Files or Windows folders.
If you made a backup of the "Entire PC", you do have a full disks and partitions backup. Your lack of a successful restore may be due to the method you used to boot the recovery USB drive. If you had a Windows 7 system on a disk that was formatted as MBR, you must boot the recovery media in Legacy mode. If you boot the recovery media in UEFI mode, the recovered disk will be formatted as GPT. This will prevent Windows 7 from booting. You should retry the recovery making sure you boot the media correctly. Do not choose a boot option the recovery media with any option the mentions UEFI.
It's difficult to give you step by step instruction without detailed information on your computer and exactly how the Windows 7 disk was formatted originally. We see failed recoveries often and just have to guess on what went wrong due to lack of information concerning the computer and how the operating system was installed.
Hi,
The drive had a unique partition ,(maybe also a little reserved partition) with NTFS and Windows 7 was installed.
On top of it I crypted the drive with VeraCrypt 1.19.
Usually at boot up I entered my password and then Windows 7 was loading.
The day the computer crashed, a boot it didn't ask for the password but I got immediately the Windows error message ending with 225.
Any idea what I should do in a nutshell? Because I'm not familiar with GPT, UEFI story and so on.
Thanks for the feedback!
Sebastien, we need to get back to basics on this issue here.
How did you create your 'Entire PC' backup - was this done from within Windows 7 using the ATI main GUI application?
As Mustang has stated above, if this was truly using the default 'Entire PC' source selection option, then this should be a Disk & Partitions backup image, unless you have a different meaning for using 'Entire PC'?
The way to check exactly what your backup is would be to look at this on another PC or by booting your computer using the Acronis Rescue Media and taking the option to Recover Disk & Partitions. If this is truly a Files & Folders backup, then the Recover Disk option will tell you that this is not possible.
If you open the backup image file on another PC running ATI by double-clicking on the file in Explorer, or by attempting to Mount the image, you will see the disk drive shown if it is this type of backup. See example from a backup of my own computer showing the disk drive partitions.
Hi,
Yes i created the 'Entire PC' backup using the main GIU application. Please find a screenshot of my interface earlier.
When i boot Acronis Rescue Media and I load my last backup, I have nothing under Disk & Partitions, I only have things to recover under Files & Folders.
It annoys me because when you finished intalling True Image 2018, by default it proposes you 'Entire PC' and doesn't let you change the source. It's only when you want to create another backup, that it proposes you to change the source with: Entire PC, Disk & Partitions, Files & Folders, etc. (See attachment).
When i Double click on my backup, it seems i have disk & partition. Why am i unable to restore it then?
I have no idea.
Sebastien, there are no screenshots that I can find in this topic.
Please see the ATIH 2017 Disk Restore PDF document which is in the MVP User Tools and Tutorials shared area. This has screen shots showing the process for doing a full disk restore using the Acronis Rescue Media.
Please re-check, i now uploaded the pictures :).
Thanks for your help, i appreciate a lot!
Is your PDF file also applicable if i use True Image 2018 ? Because i see the first link sends me to rescue media for 2017.
Thanks,
There is very little, if any, difference between the rescue media for ATI 2017, 2018 or other versions.
Hi,
Just put the Rescue Media 2018 on a bootable USB stick. It boots correctly:
1) When i Click 'My Disks' under RECOVER, and i open the tib file, i get this error message: Error while opening the archive file. The archive format is not supported by this operation.
2) If i click Files&Folders under RECOVER, then i'm able to open the tib file but it will not recover the entire hard drive.
Sebastien, sorry but looking at your backup .tib file sizes, this cannot be a Disk & Partitions backup image file, hence the error message you get if you try to use it as such.
MyBackup_full_b5_s1_v1.tib 642,701 KB
MyBackup_inc_b5_s2_v1.tib 69,311,690 KB
I would expect the _full_ backup file to be over 10GB in size for most normal Windows OS disk & partitions backup, so this must be a Files & Folders type backup.
It is strange that your _inc_ backup file is around 69GB so you must have add a massive lot of files and folders to your original file source selection. I suspect that having made the initial full backup, you have gone back and then selected your Windows & Program Files folders and contents, but this cannot be used for recovery.
Unfortunately, without any other disk backup to use, your only option is to do a clean install of your Windows OS and reinstall all your applications etc.
Once you have a working system, then you can restore back any of your user data files & folders (documents, pictures, music etc) but it is very important not to attempt to restore back any of the program or OS folders, as this will break your working system again.
Sebastien,
Your screenshot shows correctly that your backup is a Full backup. It also shows that it is stored as a file in .tib format.
What you are doing wrong is that you are trying to "Open" the backup file. That operation is not supported in the Recovery Media thus your error message.
What you need to do is select the backup file "MyBackup_inc_b5__s2_v1.tib " as your screenshot shows then click the box at the bottom right of the screen that says OK. This will take you to the next recovery screen of the application. This assumes that I am understanding your posts correctly.
Fix for Bootmgr Missing.
My fix was to make the system reserve partition ACTIVE.
My system would not boot so I used a WinPE disk that I created with partition manager pro (I had to purchase it).
This was done on another computer.
1) buy and install partition manager
2) create WINPE Disk
3) Set BIOS to boot on the disk
4) Right mouse on the SYSTEM RESERVED partition and select SET ACTIVE and select OK
(Ignore warning that C partiton will be set to inactive
5) Change BIOS to boot with hard drive
6) Reboot to Windows 10
Here is a link to partition manager - There are other ways to do this - someone else can explain them.
This one costs about $40 but is easy to use
Arnold, welcome to these public User Forums.
Thanks for your update and sharing - there are many different partition manager options available to users though you may need to pay to have the ability to create boot media for them, as you found.