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Cannot activate Acronis 2018

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Version 2018 says it cannot activate.   I registered version 17 and 18 which is shown in my email from Acronis.

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Hello JPK,

We could have a look at the error message if you could provide us the console logs from ProgramData/Acronis/TrueImageHome.

Or you could open a support ticket for full investigation (link in my signature).