Cannot Mount tib File

Gary, some initial questions:

What type of .tib backup do you have?  Am assuming this is a Disk & Partitions backup .tib file as only such can be mounted.

What drive letter are you selecting to mount the .tib file to?
Note: ATI reserves drive letter M: for the Acronis Drive use for Mobile Backups, so you need to avoid using M: when mounting as this is normally hidden!

Where is the .tib file located when you are trying to mount it?
Is this on a local / external drive directly connected to the computer?
Is it on a network drive across a network connection to the computer?

Steve

Thanks for getting back so quickly

Yes it is a disk and partition backup - I forgot to mention it is encrypted and the Mount option prompts immediately for the password

I am trying to mount H which is the default prompted by ATI in the dialog. I tell it not to mount the UEFI or Recovery partitions

The file is located on an internal backup drive in my PC. My OS drive is a 2TB SSD and InternalBackup (E:) is a 6TB spinner - that is where the tib is located

I have tried starting with the latest _inc_ and _full_ version - same result.

I have tried images of this PC and images from other PC's in my home - same result.

I have multiple image versions in the same folder if that might be relevant

I tried using the ATI program SEARCH feature, but this first needed me to browse to the archive, then just crashed

Hope I can get this to work - I'd hate to be one of those people who were smug about their top notch backup system only to discover it never worked... :-)

Once again, thanks for your help

~GP

Gary, thanks for confirming the information requested.

The next suggestion will be to try doing a Repair install of ATI 2018 #15470 in case something in the application and Windows shell integration used for mounting etc has been corrupted in some way.

To do a repair install, simply reinstall ATI 2018 without doing an uninstall - this will offer the option to either repair or uninstall.

See KB 60195: Acronis True Image: repair, update and clean installations on Windows for more information.

I will certainly try this next

I do note that if I ask it to mount all partitions in the backup

I am pursuing other ways of recovering the specific files I need - maybe you can help:

1 - Right clicking the backup in ATI program and selecting SEARCH. After entering the password, I can browse the backup and recover files/folders. What I don't see is any way to do this from older versions of the backup. Do you know if / where that option exists ?

2 - I also have several spare USB HD's lying around. Is it possible for me to recover the entire partition backup onto one of these - in case the issue is related to Windows not wanting to mount the drive ? Is it possible to restore the entire backup to an external drive, with or without using recovery media ?

Thank you sir !

Gary, does this backup file chain show in the main ATI 2018 GUI, i.e. is the task that created the backup still shown there?

If not, then you can use the option to 'Add existing backup' to select the most recent file from the backup chain, which will add the task back to the GUI using the name of the file selected.

Once the backup is shown in the GUI, then you have the option to choose any of the recovery points shown for the file on the Recovery page for the task - there will be a drop-down list shown with the dates / times for when each file in the chain was created.

From the Recovery page you have the option of recovering disk or partition, or else to recover files and/or folders from the backup files.

Steve

The backup chain did contain all my backups - I failed to spot the GUI element that allowed me to restore from earlier backups

I have now recovered what I needed - although I will keep debugging why I can't mount the file.

Thanks for your excellent and prompt assistance

~GP

Gary, glad to hear you have recovered the files you were wanting - thanks for the feedback.

Did you ever try to just double click the .tib and copy and paste out of it (instead of mounting)?

If the "hooks" for Acronis into file explorer are somehow corrupted, a repair install (using the latest installer file and make sure to run with right-click and "run as administrator" even if logged in as admin), may fix things up.

Yes, as long as the backup chain is not corrupt (all files are there, with the original name in one folder and not physically corrupted from disk errors), then you should always be able to do a full disk or partition recovery with rescue media.  I would definitely test this if you haven't already - it's the bread and butter of recovery... especially if Windows can't boot.  And, recovering to a different disk (even if just temporary) is the best way to do it so you don't wipe out the original for no good reason, in case you still need it for something or things don't go as expected.  You can't mess up the original drive if you completely disconnect it and keep it out of the equation completely either when doing test recoveries.

Two other small thoughts...

1) Some time ago (I think it was in 2016), issues with mounting .tib files was traced back to a bad file located in 

%userprofile%\appdata\local\VirtualStore\programdata\acronis\trueimagehome\database  

You would have to reboot the machine, then go to that location and delete the files in the database folder if you had already tried to mount.  It should create a  new file and hopefully mount correctly if it is at all related

2) In another older 2016 thread, there was actually a known issue with mounting that required a hotfix which was patched in the next official update.  I haven't seen behavior like that in True Image since then, but if the fix suggested in #1, or the repair install don't work, you may want to submit a support ticket and reference that older thread to see if there is a similar situation in this case.

https://forum.acronis.com/forum/acronis-true-image-2016-forum/mounting-image-after-latest-update-fails?page=1