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Can't delete cloud backup

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Hello all,

I used the 2018 trial version for a month and backed up some files to the cloud. When the trial ended I made a lot of changes to the folders I had previously backed up and I'd like to start again but I'm having 2 issues:

1: My 'used storage' bar indicates I have used ~40GB of my 250 but when I open that backup, it says the backup is empty.

2: When I choose to delete that backsup, it says 'The operation cannot be completed, the selected computer is currently in use. Please try again later.'

Any help would be greatly appreciated.

0 Users found this helpful

Please see my reply to your post in the ATI 2019 Forum that duplicates this one.