error 0xfff1: Resource deadlock avoided after Sonoma Update

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After Sonoma update, Acronis True Image 2021 stops backup with the error shown below:

2023-12-01T20:00:42:313+01:00 8017977024 I00000000: -----
2023-12-01T20:00:42:313+01:00 8017977024 I00000000: ATI Demon started. Version: 25.10.1.39287.
2023-12-01T20:00:42:323+01:00 8017977024 I013C0006: B819E387-E51B-49D1-8F59-114D6D6F4F11
2023-12-01T20:00:42:328+01:00 8017977024 I00640002: Operazione Backup_MAC_Sonoma avviata manualmente.
2023-12-01T20:00:42:894+01:00 8017977024 I013C0000: Operazione: Backup
2023-12-01T20:00:42:896+01:00 8017977024 I0064000B: Priorità modificata in Bassa
2023-12-01T20:00:42:926+01:00 8017977024 I00000000: Found mounted share: smb://qnapcherchi/Backup_MAC_Sonoma/Backup_MAC_Sonoma.tibx => /Volumes/Backup_MAC_Sonoma/Backup_MAC_Sonoma.tibx
2023-12-01T20:01:45:681+01:00 8017977024 E029B0FFF: Error 0x29b0fff: Unknown error
| livello traccia: errore
| line: 0x8ba4fa0bac28c371
| file: e:/jenkins_agent/workspace/ati-disk_backup/735/product/main/core/resizer/archive3/backup_partition.cpp:1566
| funzione: operator()
| line: 0x8ba4fa0bac28c371, e:/jenkins_agent/workspace/ati-disk_backup/735/product/main/core/resizer/archive3/backup_partition.cpp:1566, operator()
| function: file_backup_run
| path: /Volumes/Backup_MAC_Sonoma/Backup_MAC_Sonoma.tibx
| $module: disk_backup_macarm64_735
|
| error 0xfff1: Resource deadlock avoided
| line: 0x8ba4fa0bac28c371
| file: e:/jenkins_agent/workspace/ati-disk_backup/735/product/main/core/resizer/archive3/backup_partition.cpp:1566
| funzione: operator()
| line: 0x8ba4fa0bac28c371, e:/jenkins_agent/workspace/ati-disk_backup/735/product/main/core/resizer/archive3/backup_partition.cpp:1566, operator()
| function: pcs_co_dirent_first
| path: /System/Volumes/Data/Users/rossellacherchi/Library/Mobile Documents/57T9237FN3~net~whatsapp~WhatsApp/Accounts
| code: 0xb
| $module: disk_backup_macarm64_735
2023-12-01T20:01:45:767+01:00 8017977024 E013C0005: Error 0x13c0005: Operazione completata senza errori.
| livello traccia: errore
| line: 0x9f2c53c72e8bcedb
| file: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/858/product/products/imager/demon/main.cpp:741
| funzione: main
| line: 0x9f2c53c72e8bcedb, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/858/product/products/imager/demon/main.cpp:741, main
| $module: ti_demon_macarm64_39287

I know that this error occurs when trying to backup iCloud or Google Drive so I tried to exclude the folder which is responsible of failed backup.

I don't find that folder.

I can open it using this command in the terminal.app:
open ~/Library/Mobile Documents/57T9237FN3~net~whatsapp~WhatsApp/Accounts

But I'm not able to filnd it in Finder neither to choose it to exclude from backup.
More, Whatsapp is no longer installed on my Mac becouse, after Sonoma update, it stopped working.

Can someone help me?

Thanks
 

Fri, 12/01/2023 - 19:58
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 2
Comments: 1727

Hello!

Pease try to exclude the path from the backup manually following this user-guide : https://www.acronis.com/en-us/support/documentation/ATIMAC2021/#32781.h…

Also check this KB: https://kb.acronis.com/content/70215

Best regards.

Mon, 12/04/2023 - 15:38
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