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error code 1642

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Beginner
Posts: 3
Comments: 2

Yesterday we configured a backup and the first copy gave us a warning as the user had canceled the process.

When we have manually launched the copy this morning, the following error appears.

The password of the protected backup is not correct.
Error code 1642

We have another copy configured on the same server and it works correctly.

Can someone help us?

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Sorry but we will need some basic information here to understand what you are dealing with?

Are you using Acronis True Image 2018 with the latest build 10640 installed - this is shown on the Account page in the GUI?

What type of backup is being performed here?  ATI offers a choice of doing Disks & Partitions backups, or of doing Files & Folders backup?

What version of Windows OS is ATI 2018 being used on?

What do you mean when you say that you have another copy configured on the same server?
ATI 2018 is not intended for use with server systems apart from Windows Home Server 2011.

Note: if you have created a password encrypted backup task then no-one can help you with the password if you do not know what it is.