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"Failed to back up file or folder 'MicrosoftFLightSimulator_1.26.5.0_x648wekyb3d8bbwe'. It may be blocked by another application

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Hi, I've run across a couple of threads having to do with "fail to backup" but I'm not well versed enough to figure out what I need to do.

Acronis 2018 hangs at the point this appears on my screen and will not continue that backup until I press "ignore".

Can someone help me figure this out, or point me in the right directions so I can discontinue babysitting my backup.

Thanks in advance!!

M.

 

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Mahlon, there are several reasons why this folder might be 'blocked'.

It may be locked by an active application that is using it, or it may be locked by an antivirus application that considers it to be potential malware.

If you are making a Disks & Partitions backup of the drive where the folder is located, then you can try using the Exclusions option to exclude that specific folder.

If you are making a Files & Folders backup then you would need to open the Source selection and deselect that specific folder.

The log file for the backup task may show more details of what is happening - see my signature for a link to the MVP Assistant tool for viewing logs.

Steve,

Thank you for the taking time to help me out. I'll download your MVP to see if it can shed any light on my problem. I can't find the microsoft file or folder mentioned in the error screen. Using windows search to find it is not working.

I've set up a new test backup, backing up my Microsoft flight simulator folder only to see if I get the error again.

Everything had been backing up fine with no issues; so I don't know what caused it or why it would happen after several successful differential backups.

Thanks again.

Mahlon

Can you download the MVP? Is the problem solved? Pls, reply me as I get the same problem.

Michelle, welcome to these public User Forums.

Download a copy of the MVP Assistant log viewer tool and use this to look at the logs to see if they show any issues during the operation process?

The latest version of the new log viewer tool is at the link below.
MVP Assistant Version 2.6.3 is available.

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) or using Cloning then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant, i.e. Media Builder.

The Schedule2 log contains information related to scheduled task but is one of the more difficult logs to read / work through.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.

If the blocked file is not a major issue and you just want a backup to continue, there is an option for the backup tasks under Options->Advanced->Error Handling to run in silent mode. This may allow the backup to continue rather than waiting for the user to respond. I'm not 100% sure of this, but I think that may work.

Thanks a lot!!