Fatal Error during installation
I get a fatal error during installation, and i see a service error saying it tries to start Scheduler2 service, but could not find it. Any help on how to get past this so i can use the software? Im on Windows 10.


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I am running Windows 10 Pro
Version 1790 Build 16299.192
I am installing Acronis True Image 2018_10640
I see these in event viewer
Faulting application name: MsiExec.exe, version: 5.0.16299.15, time stamp: 0x3ab70a4f
Faulting module name: MSI5E70.tmp, version: 20.0.1.3301, time stamp: 0x59b97f8c
Exception code: 0xc0000005
Fault offset: 0x00055b4c
Faulting process id: 0x3d94
Faulting application start time: 0x01d397804ef77ef8
Faulting application path: C:\Windows\syswow64\MsiExec.exe
Faulting module path: C:\WINDOWS\Installer\MSI5E70.tmp
Report Id: 27c15173-29c2-46ce-beb7-06da0577e994
Faulting package full name:
Faulting package-relative application ID:
The Acronis Scheduler2 Service service failed to start due to the following error:
The system cannot find the file specified.
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Kevin, I would recommend downloading the ATI 2018 build 10640 full installer again from your Acronis Account and verifying that the checksum for the file is correct, then retry the installation again (as Administrator or from an Administrator user account).
If that still gives the same error, please try to uninstall ATI then run the Acronis Cleanup Tool (link in my signature below) then restarting before giving it a further try.
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Kevin, have you followed the steps shown in the earlier KB document I referenced?
Issue types by root causes and troubleshooting step
If installation of Acronis True Image fails, it will automatically offer you to view the MSI log (see Creating an MS Installer Log of Acronis Software). Based on the information in the error message, the MSI Log and Windows Event Logs you can determine the root cause of the problem.
The MSI log may throw some more light on the issue here but you should also open a Support Case direct with Acronis Support to seek their help with this matter.
One further point is covered in KB 46430: Acronis Software: Making Acronis Products Compatible with Antivirus Software - where you should make sure that any installed security software is not contributing to this issue.
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It doesn't show the error in the window like it shows, it just has a button to click that just says there was a fatal error, no options
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Kevin, see KB 56655: Acronis True Image 2016-2018: Creating an MS Installer Log which shows how to get to the logs for this version of the product more clearly than the other document.
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Kevin, I see the following issues in the install log.
MSI (s) (00:A0) [14:52:03:568]: I/O on thread 3176 could not be cancelled. Error: 1168
MSI (s) (00:A0) [14:52:03:568]: I/O on thread 3212 could not be cancelled. Error: 1168
MSI (s) (00:A0) [14:52:03:568]: I/O on thread 3192 could not be cancelled. Error: 1168
MSI (s) (00:A0) [14:52:03:568]: I/O on thread 12668 could not be cancelled. Error: 1168
MSI (s) (00:A0) [14:52:03:568]: I/O on thread 1840 could not be cancelled. Error: 1168
MSI (s) (00:A0) [14:52:03:568]: I/O on thread 9372 could not be cancelled. Error: 1168
MSI (s) (00:A0) [14:52:03:568]: I/O on thread 15220 could not be cancelled. Error: 1168
MSI (s) (00:A0) [14:52:03:583]: I/O on thread 13300 could not be cancelled. Error: 1168
MSI (s) (00:A0) [14:52:03:583]: I/O on thread 7280 could not be cancelled. Error: 1168
MSI (s) (00:F4) [14:52:03:599]: Product: Acronis True Image -- Installation failed.
MSI (s) (00:F4) [14:52:03:599]: Windows Installer installed the product.
Product Name: Acronis True Image. Product Version: 22.5.10640.
Product Language: 0. Manufacturer: Acronis. Installation success or error status: 1602.
MSI (s) (00:F4) [14:52:03:771]: Deferring clean up of packages/files, if any exist
MSI (s) (00:F4) [14:52:03:771]: MainEngineThread is returning 1602
Unfortunately I cannot find any KB documents that deal with this specific error code and the only forum hit I found was for an older obsolete version with no helpful conclusion, so I can only advise you to open a Support Case for this issue and let the Acronis developers take a look at this issue.
Is this a first time install of any Acronis products or an upgrade from a previous version?
Have you ensured that there are no other active applications during the install, and in particular, no Acronis Services or Processes active?
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