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Hanging backups

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I am using Acronis True Image 2020 and have come across a glitch.

Using the Differential backup system, I am trying an initial back up a large folder (4.39 GB) to an external disc drive (2Tb) which has plenty of room left.

Each time I try to do the backup Acronis gets so far and then stops, stating ‘1m remaining’ or ‘2m remaining’. (See attached image)

It then stays like this indefinitely.

Can anyone help me please?

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Chrispy, sorry but impossible to guess at what may be the issue with just the details offered!

Although you say it says at 1m remaining indefinitely, how long have you left it like this?

It could be that there is a lot of deeply nested folders within the source data or it could be that an error is being encountered etc?

Couple of suggestions:

Run CHKDSK /F on the drive where the source folder is located to ensure that there are no file system issues at play here.

Try doing a physical copy of the source folder to another location and see if that hits the same issue, and if so, how far it has got with the copy?