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Installation impossible

Thread needs solution

Bonjour,

J'ai acheté Acronis True Image 2018 le 22/07/2018.

L'installation a commencé normalement mais au bout de 40 minutes elle n'était toujours pas terminée !!

Impossible de quitter l'installation, j'ai dû passer par Ctrl Alt Suppr/fin de tâche pour quitter.

J'ai fait un démarrage en mode sans échec (pas pratique du tout sur W10) et j'ai passé CCleaner nettoyeur et registre.

Ce n'est pas une question de place : j'ai 115 Go libres sur mon HDD..

À part le problème Acronis mon PC fonctionne très bien.

Selon vous est-ce que peux retenter une 2è installation ou non ?

Merci d'avance.

Pour info : Windows 10 Famille x 64.

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In english just in case...

I bought ATI on july 22th 2018. Installation lasted more than 40 minutes long and never ended. I had to use Ctrl Alt Suppr to quit Acronis Installer. I re-started in safe mode with Networking. I cleaned with CCleaner -cleaner and registry). I think it's not a matter of space as there is 115 Go free on HDD. Apart this problem my laptop works well. According to you can I try again to install ATI or not ? Thanks in advance. For info I'm under Windows 10 Home Edition x 64.

0 Users found this helpful

This is not normal. Installation should complete relatively quickly. You need to use "Run as administrator" when installing ATI. The installation file may be corrupt. I suggest logging into your Acronis account and downloading a new copy of the installer (select "full" rather than "web").

I agree that space would not be an issues with the installation if you have 115 gig free.

None of your actions should prevent the installation from completing successfully. Even if there are a few remnants of the installation you should be OK. If it does not work, I would suggest using the Acronis Clean Up tool which will remove all vestiges of the installation. (It should not be necessary to edit the registry as the installation did not complete and I have never seen values for the registry keys in question.).

You can find the clean up tool here.

Pleas keep us updated on your progress.

Ian