Internal error: number of copied sectors differs from counted

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Hi All, I have been using Acronis for going on 15yrs now and not have an issue until recently. 

I am attempting to restore and image from an INTEL 512gb SSD to a SAMSUNG 500gb SSD and the image will never restore without failing. below is the log from my restore. any suggestions? I have already tried to clean the drive completely of partitions with gpart and linux but I still keep getting the same error no matter what I do. Is the 12gb of space difference between drives that is messing this up? I tried so many different things I really am at a loss here. I could have build the same machine 10x over by now, lol.

 

<?xml version="1.0" encoding="UTF-8" ?>
<logs>
<log build="15560" product="Acronis True Image" task_name="Recover" uuid="CE091557-8CAF-45E9-B093-AA4282B72FE3" version="22.7">
    <event code="0" id="1" level="2" message="Operation &quot;Recover&quot; started." module="100" time="1651793647" />
    <event code="1020" id="2" level="2" message="&lt;bold>Recover Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From file:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;C:\INTEL SSDPEKNW512G8 004C_full_b1_s1_v1.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Recovery of:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Disks&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" module="11" time="1651793714" />
    <event code="504" id="3" level="2" message="Pending operation 52 started: 'Clearing disk'." module="1" time="1651793714" />
    <event code="504" id="4" level="2" message="Pending operation 14 started: 'Recovering partition'." module="1" time="1651793714" />
    <event code="504" id="5" level="2" message="Pending operation 14 started: 'Recovering partition'." module="1" time="1651793715" />
    <event code="502" id="6" level="4" line_tag="0x65B5EB7011094700" message="A format/resize error." module="1" time="1651800199">
        <field name="$module" type="TIdentifier">trueimg_home_pe_vsa64_15560</field>
        <event code="8" id="7" level="4" line_tag="0xC75257350CE0FA63" message="A format/resize error." module="534" time="1651800199">
            <field name="$module" type="TIdentifier">trueimg_home_pe_vsa64_15560</field>
            <event code="1" id="8" level="4" line_tag="0x2CBDD167CBCA95D8" message="Internal error: number of copied sectors differs from counted" module="7" time="1651800199">
                <field name="$module" type="TIdentifier">trueimg_home_pe_vsa64_15560</field>
            </event>
        </event>
    </event>
    <event code="504" id="9" level="2" message="Pending operation 14 started: 'Recovering partition'." module="1" time="1651800199" />
    <event code="504" id="10" level="2" message="Pending operation 61 started: 'Recovering MBR'." module="1" time="1651800222" />
    <event code="0" id="11" level="2" message="Bootability restore operation has started." module="29" time="1651800228" />
    <event code="0" id="12" level="2" line_tag="0x0" message="" module="0" time="1651800228" />
    <event code="0" id="13" level="2" line_tag="0x0" message="" module="0" time="1651800228" />
    <event code="0" id="14" level="2" line_tag="0x0" message="" module="0" time="1651800228" />
    <event code="0" id="15" level="2" line_tag="0x0" message="" module="0" time="1651800228" />
    <event code="0" id="16" level="2" line_tag="0x0" message="" module="0" time="1651800228" />
    <event code="0" id="17" level="2" line_tag="0x0" message="" module="0" time="1651800228" />
    <event code="0" id="18" level="2" line_tag="0x0" message="" module="0" time="1651800228" />
    <event code="0" id="19" level="2" message="Bootability restore operation has finished." module="29" time="1651800228" />
    <event code="1" id="20" level="4" line_tag="0x91BD40306B6C5084" message="" module="54" time="1651800279">
        <field name="$module" type="TIdentifier">trueimg_home_pe_vsa64_15560</field>
        <event code="1" id="21" level="4" line_tag="0xC75257350CE0F9DB" message="" module="54" time="1651800279">
            <field name="$module" type="TIdentifier">trueimg_home_pe_vsa64_15560</field>
        </event>
    </event>
    <event code="252" id="22" level="4" message="Recover operation failed." module="100" time="1651800279" />
</log>
</logs>
 

Fri, 05/06/2022 - 02:16
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 111
Comments: 29781
mvp

Matthew, welcome to these public User Forums.

I would suggest checking that the original INTEL 512gb SSD and the new SAMSUNG 500gb SSD are both directly compatible with each other, i.e. both have the same number of sectors and use the same architecture?

Some SSD's have 512B sectors whereas other newer SSD's use 4KB sectors.

In addition, some Intel SSD's use Optane memory which the Samsung SSD won't have.

Mon, 05/09/2022 - 09:56
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