Skip to main content

Location of backup logs in Acronis Cyber Protect Home Office

Thread needs solution

Hello everybody

I am supporting a friend who has Acronis Cyber Protect Home Office (Build 39703) installed on his laptop.

Q1:
What is the location and the naming of the backup logs in Acronis Cyber Protect Home Office (Build 39703)? With ATI 2018 (e.g.) the location was C:\ProgramData\Acronis\TrueImageHome\Logs\ti_demon\, but in the new product I cannot find the backup logs there.

Q2:
With ATI 2018 I am using the utility MVP Log Viewer v 2.10. Does a similar program exist for Acronis Cyber Protect Home Office, and if yes: where can I find it?

Thank you very much for your assistance!
Guido

 

0 Users found this helpful

You need to be using the new log viewer tool per the link below. 
MVP Assistant - a new tool, including new Log Viewer (Latest version 1.1.4.0, 9/27/2021)

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) or using Cloning then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.