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Lost view of previous backups

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After I activated Acronis 2018, it lost sight of the backups it made while on trial.

On accessing the 'Recovery' tab I got a message saying that it cannot with first version chain of my back up.

I must say that during this time the disk ran full.

But the backups are there on the actual disk. I've uploaded 2 screenshots.

Does anyone have any ideas?

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From the screenshot it appears that the full backup chain is present. I suggest that you navigate to the folder where the backup is stored using your preferred file manage, select the last incremental backup then right-click with your mouse and select Acronis True Image and then select Vailidate. If the validation process flags errors, just click on ignore. Hopefully this will fix the problem.

Another possibility is that somehow the task has lost its configuration (I have only seen this happen when installing a new build of Acronis, and for a long time). Open the ATI app, select the backup task, select options (you will be promoted for password if you password protected/encrypted the backup) and go through and confirm that all the settings are correct, then exist and save the settings.

Ian

Roman, a further check to make:  is your backup drive still being shown as D: for the drive letter as shown in the ATI GUI panel image?

You are showing 2 backup tasks in the GUI but your file listing doesn't show any files for the Data backup task - are you using more than one backup drive here?

If you are using multiple backup drives then it is highly recommended that these each have their own unique drive letter assigned to avoid any issues.  You can assign a different drive letter via Windows Disk Management and should choose one that is later in the alphabet that is unlikely to be given to any temporary USB devices being plugged in to the computer.

In reply to by truwrikodrorow…

Hi Ian,

Thank you for suggestion. I've tried 1st option by validating the back up. But it did not help.

I've checked options of the backup too and saved. Noticed that a button 'backup now' was available. After clicking on it yesterday, it went to 'Queuing mode' and still is in this mode this morning (screenshot).

I am suspecting that contributing factor to an issue maybe a near full disk 250 GB left and full backup pending, which was 350GB initially.

 

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In reply to by truwrikodrorow…

Steve, thanks. I think I've sorted this you pointed me to the right direction. 

Yes you are correct, I am using two separate drives for backups. One fixed and one removable.

I will assign a removable drive own letter.

Thanks.