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Nonstop backup to Acronis Cloud stuck at "Cleaning up... less than 1 minute"

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I have nonstop backup configured to backup essential files to Acronis Cloud (currently "96.9GB of 250 GB free." A day or so ago, it hung at "Cleaning up...  less than 1 minute" and won't move past that no matter how long I leave the computer on.

Rebooting (including boot after full shutdown) leads to getting stuck at the same point.

How can I get past this?

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Welcome to these User Forums.

I saw a similar issue with my own Cloud backup which hung at the 'Cleaning up...' stage and only cleared after doing a full reboot and letting a queued backup run.

In the ATI 2018 Activity panel, it showed 'Backup consolidation failed' as per the screen image but then ran fine next time, plus freed up over 700MB of data via the next cleanup / consolidation.

2018-04-03 17_31_10 Cloud activity.png

I can only suggest giving it a little more time, perhaps try another reboot and if it doesn't clear, then raise a Support Case direct with Acronis to have them check the Cloud servers from their end.