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Nonstop backup is stopped weeks after the start of copying

Thread needs solution

Hello!
I have the following problem. I use nonstop backup. At first, everything is going fine. But after weeks or months after the backup starts, the message “Nonstop backup is stopped” appears, after which the backup cannot be started.
Backup goes to a fast flash drive, it is free on 24 of 32 gigabytes. I tried to use different USB ports and different flash drives. If i delete the backup and create a new backup, then after a while there will be the same result.
I have a fast computer, so there can be no performance problems. I even reinstalled Windows, but nothing helped.
Three Image shows error 0x0064012D + 0x00E4002E + 0x00E40022 + 0x00000009 + 0xE0000003
but the knowledge base does not find the answer to the question of what to do.
Please help me.

Attachment Size
1.png 388.93 KB
0 Users found this helpful

Anton, welcome to these public User Forums.

I would recommend downloading the MVP Log Viewer tool and using this to check for any messages being posted to the backup task log for your NSB task - link in my signature.

See KB 32417: Acronis True Image: Troubleshooting Nonstop Backup - which while old may offer some suggestions you can try.

Also KB 14708: Acronis Nonstop Backup Pauses

Hi steve!

I read the topic 32417. I had no changes in the configuration of the hardware. I tried to disable the antivirus and re-run the nonstop backup. Source and destination are available in the file manager. The cdp.metadata file is available in the temporary file storage. A screenshot of this folder I attached to the message.

I read the topic 14708. The computer does not have a performance problem, the screenshot is attached to the message.

I downloaded MVP Log Viewer. But I can not understand what the problem is. Here is the last message in the log.

log uuid= ;  product=Acronis Nonstop Backup Service;  version=3.0;  build=4341;  task_name=Acronis Nonstop Backup Service
Start= 20.11.2018 11:36:16
id=1;  level=2;  module=107;  code=0;  date/time=20.11.2018 11:36:16
          message=Session has started.
id=2;  level=2;  module=107;  code=0;  date/time=20.11.2018 11:36:24
          message=Protection paths: D:\Rent\
id=3;  level=2;  module=107;  code=0;  date/time=20.11.2018 11:36:33
          message=Destination paths: L:\Time Explorer Storage\1AC10F7D-1238-4FF5-BEF2-744709A1F787\image.data
id=4;  level=2;  module=107;  code=0;  date/time=20.11.2018 11:36:38
          message=Excludes: *.tib.metadata *.sync *.~ %TMP% %TEMP% D:\Time Explorer Storage D:\pagefile.sys D:\hiberfil.sys D:\Recycler D:\System Volume Information
id=5;  level=2;  module=107;  code=0;  date/time=20.11.2018 11:36:44
          message=Initial full backup version has been created successfully.
id=6;  level=4294967292;  module=4;  code=1;  date/time=20.11.2018 11:36:46
          message=Error occurred while reading the file.;  line_tag=0x6E32ED395EE83843
id=7;  level=4294967292;  module=4;  code=14;  date/time=20.11.2018 11:36:46
          message=The operation is not supported.
id=8;  level=4294967295;  module=23;  code=1015;  date/time=20.11.2018 11:36:50
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=9;  level=4294967295;  module=23;  code=1015;  date/time=20.11.2018 11:36:50
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=10;  level=4294967295;  module=0;  code=82;  date/time=20.11.2018 11:36:50
          message= ;  line_tag=0xB436A436FE785903
id=11;  level=4294967295;  module=23;  code=1015;  date/time=20.11.2018 11:36:51
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=12;  level=4;  module=107;  code=0;  date/time=20.11.2018 11:36:51
          message=Consolidation has failed.
id=13;  level=4;  module=370;  code=1;  date/time=20.11.2018 11:36:51
          message= ;  line_tag=0x6F3D13FF1B3C09A7
id=14;  level=4;  module=370;  code=1;  date/time=20.11.2018 11:36:51
          message= ;  line_tag=0x6F3D13FF1B3C06CA
id=15;  level=4;  module=0;  code=82;  date/time=20.11.2018 11:36:51
          message= ;  line_tag=0xB436A436FE785903
id=16;  level=4;  module=23;  code=1015;  date/time=20.11.2018 11:36:51
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=17;  level=4294967295;  module=370;  code=1;  date/time=20.11.2018 11:36:51
          message= ;  line_tag=0x6F3D13FF1B3C05EE
id=18;  level=4294967295;  module=370;  code=1;  date/time=20.11.2018 11:36:51
          message= ;  line_tag=0x6F3D13FF1B3C09A7
id=19;  level=4294967295;  module=370;  code=1;  date/time=20.11.2018 11:36:52
          message= ;  line_tag=0x6F3D13FF1B3C06CA
id=20;  level=4294967295;  module=0;  code=82;  date/time=20.11.2018 11:36:52
          message= ;  line_tag=0xB436A436FE785903
id=21;  level=4294967295;  module=23;  code=1015;  date/time=20.11.2018 11:36:52
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=22;  level=4;  module=370;  code=1;  date/time=20.11.2018 11:36:52
          message= ;  line_tag=0x6F3D13FF1B3C05EE
id=23;  level=4;  module=370;  code=1;  date/time=20.11.2018 11:36:52
          message= ;  line_tag=0x6F3D13FF1B3C09A7
id=24;  level=4;  module=370;  code=1;  date/time=20.11.2018 11:36:52
          message= ;  line_tag=0x6F3D13FF1B3C06CA
id=25;  level=4;  module=0;  code=82;  date/time=20.11.2018 11:36:53
          message= ;  line_tag=0xB436A436FE785903
id=26;  level=4;  module=23;  code=1015;  date/time=20.11.2018 11:36:53
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=27;  level=4294967295;  module=370;  code=1;  date/time=20.11.2018 11:36:53
          message= ;  line_tag=0x6F3D13FF1B3C05EE
id=28;  level=2;  module=107;  code=0;  date/time=20.11.2018 11:36:53
          message=Nonstop backup has been created successfully.
id=29;  level=2;  module=107;  code=0;  date/time=20.11.2018 11:56:37
          message=Session has started.
id=30;  level=2;  module=107;  code=0;  date/time=20.11.2018 11:56:37
          message=Protection paths: D:\Rent\
id=31;  level=2;  module=107;  code=0;  date/time=20.11.2018 11:56:37
          message=Destination paths: L:\Time Explorer Storage\1AC10F7D-1238-4FF5-BEF2-744709A1F787\image.data
id=32;  level=2;  module=107;  code=0;  date/time=20.11.2018 11:56:38
          message=Excludes: *.tib.metadata *.sync *.~ %TMP% %TEMP% D:\Time Explorer Storage D:\pagefile.sys D:\hiberfil.sys D:\Recycler D:\System Volume Information
id=33;  level=2;  module=107;  code=0;  date/time=20.11.2018 11:56:38
          message=Initial full backup version has been created successfully.
id=34;  level=4294967295;  module=23;  code=1015;  date/time=20.11.2018 11:56:40
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=35;  level=4294967295;  module=23;  code=1015;  date/time=20.11.2018 11:56:40
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=36;  level=4294967295;  module=0;  code=82;  date/time=20.11.2018 11:56:40
          message= ;  line_tag=0xB436A436FE785903
id=37;  level=4294967295;  module=23;  code=1015;  date/time=20.11.2018 11:56:40
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=38;  level=4;  module=107;  code=0;  date/time=20.11.2018 11:56:40
          message=Consolidation has failed.
id=39;  level=4;  module=370;  code=1;  date/time=20.11.2018 11:56:40
          message= ;  line_tag=0x6F3D13FF1B3C09A7
id=40;  level=4;  module=370;  code=1;  date/time=20.11.2018 11:56:40
          message= ;  line_tag=0x6F3D13FF1B3C06CA
id=41;  level=4;  module=0;  code=82;  date/time=20.11.2018 11:56:40
          message= ;  line_tag=0xB436A436FE785903
id=42;  level=4;  module=23;  code=1015;  date/time=20.11.2018 11:56:40
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=43;  level=4294967295;  module=370;  code=1;  date/time=20.11.2018 11:56:40
          message= ;  line_tag=0x6F3D13FF1B3C05EE
id=44;  level=4294967295;  module=370;  code=1;  date/time=20.11.2018 11:56:40
          message= ;  line_tag=0x6F3D13FF1B3C09A7
id=45;  level=4294967295;  module=370;  code=1;  date/time=20.11.2018 11:56:40
          message= ;  line_tag=0x6F3D13FF1B3C06CA
id=46;  level=4294967295;  module=0;  code=82;  date/time=20.11.2018 11:56:40
          message= ;  line_tag=0xB436A436FE785903
id=47;  level=4294967295;  module=23;  code=1015;  date/time=20.11.2018 11:56:40
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=48;  level=4;  module=370;  code=1;  date/time=20.11.2018 11:56:40
          message= ;  line_tag=0x6F3D13FF1B3C05EE
id=49;  level=4;  module=370;  code=1;  date/time=20.11.2018 11:56:40
          message= ;  line_tag=0x6F3D13FF1B3C09A7
id=50;  level=4;  module=370;  code=1;  date/time=20.11.2018 11:56:40
          message= ;  line_tag=0x6F3D13FF1B3C06CA
id=51;  level=4;  module=0;  code=82;  date/time=20.11.2018 11:56:40
          message= ;  line_tag=0xB436A436FE785903
id=52;  level=4;  module=23;  code=1015;  date/time=20.11.2018 11:56:40
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=53;  level=4294967295;  module=370;  code=1;  date/time=20.11.2018 11:56:40
          message= ;  line_tag=0x6F3D13FF1B3C05EE
id=54;  level=2;  module=107;  code=0;  date/time=20.11.2018 11:56:41
          message=Nonstop backup has been created successfully.
id=55;  level=2;  module=107;  code=0;  date/time=20.11.2018 12:26:06
          message=Session has started.
id=56;  level=2;  module=107;  code=0;  date/time=20.11.2018 12:26:06
          message=Protection paths: D:\Rent\
id=57;  level=2;  module=107;  code=0;  date/time=20.11.2018 12:26:06
          message=Destination paths: L:\Time Explorer Storage\1AC10F7D-1238-4FF5-BEF2-744709A1F787\image.data
id=58;  level=2;  module=107;  code=0;  date/time=20.11.2018 12:26:06
          message=Excludes: *.tib.metadata *.sync *.~ %TMP% %TEMP% D:\Time Explorer Storage D:\pagefile.sys D:\hiberfil.sys D:\Recycler D:\System Volume Information
id=59;  level=2;  module=107;  code=0;  date/time=20.11.2018 12:26:06
          message=Initial full backup version has been created successfully.
id=60;  level=4294967295;  module=23;  code=1015;  date/time=20.11.2018 12:26:08
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=61;  level=4294967295;  module=23;  code=1015;  date/time=20.11.2018 12:26:08
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=62;  level=4294967295;  module=0;  code=82;  date/time=20.11.2018 12:26:08
          message= ;  line_tag=0xB436A436FE785903
id=63;  level=4294967295;  module=23;  code=1015;  date/time=20.11.2018 12:26:09
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=64;  level=4;  module=107;  code=0;  date/time=20.11.2018 12:26:09
          message=Consolidation has failed.
id=65;  level=4;  module=370;  code=1;  date/time=20.11.2018 12:26:09
          message= ;  line_tag=0x6F3D13FF1B3C09A7
id=66;  level=4;  module=370;  code=1;  date/time=20.11.2018 12:26:09
          message= ;  line_tag=0x6F3D13FF1B3C06CA
id=67;  level=4;  module=0;  code=82;  date/time=20.11.2018 12:26:09
          message= ;  line_tag=0xB436A436FE785903
id=68;  level=4;  module=23;  code=1015;  date/time=20.11.2018 12:26:09
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=69;  level=4294967295;  module=370;  code=1;  date/time=20.11.2018 12:26:09
          message= ;  line_tag=0x6F3D13FF1B3C05EE
id=70;  level=4294967295;  module=370;  code=1;  date/time=20.11.2018 12:26:09
          message= ;  line_tag=0x6F3D13FF1B3C09A7
id=71;  level=4294967295;  module=370;  code=1;  date/time=20.11.2018 12:26:09
          message= ;  line_tag=0x6F3D13FF1B3C06CA
id=72;  level=4294967295;  module=0;  code=82;  date/time=20.11.2018 12:26:09
          message= ;  line_tag=0xB436A436FE785903
id=73;  level=4294967295;  module=23;  code=1015;  date/time=20.11.2018 12:26:09
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=74;  level=4;  module=370;  code=1;  date/time=20.11.2018 12:26:09
          message= ;  line_tag=0x6F3D13FF1B3C05EE
id=75;  level=4;  module=370;  code=1;  date/time=20.11.2018 12:26:09
          message= ;  line_tag=0x6F3D13FF1B3C09A7
id=76;  level=4;  module=370;  code=1;  date/time=20.11.2018 12:26:09
          message= ;  line_tag=0x6F3D13FF1B3C06CA
id=77;  level=4;  module=0;  code=82;  date/time=20.11.2018 12:26:09
          message= ;  line_tag=0xB436A436FE785903
id=78;  level=4;  module=23;  code=1015;  date/time=20.11.2018 12:26:09
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=79;  level=4294967295;  module=370;  code=1;  date/time=20.11.2018 12:26:09
          message= ;  line_tag=0x6F3D13FF1B3C05EE
id=80;  level=2;  module=107;  code=0;  date/time=20.11.2018 12:26:09
          message=Nonstop backup has been created successfully.
id=81;  level=2;  module=107;  code=0;  date/time=20.11.2018 12:26:17
          message=Session has started.
id=82;  level=2;  module=107;  code=0;  date/time=20.11.2018 12:26:17
          message=Protection paths: D:\Rent\
id=83;  level=2;  module=107;  code=0;  date/time=20.11.2018 12:26:17
          message=Destination paths: L:\Time Explorer Storage\1AC10F7D-1238-4FF5-BEF2-744709A1F787\image.data
id=84;  level=2;  module=107;  code=0;  date/time=20.11.2018 12:26:17
          message=Excludes: *.tib.metadata *.sync *.~ %TMP% %TEMP% D:\Time Explorer Storage D:\pagefile.sys D:\hiberfil.sys D:\Recycler D:\System Volume Information
id=85;  level=2;  module=107;  code=0;  date/time=20.11.2018 12:26:17
          message=Initial full backup version has been created successfully.
id=86;  level=4294967295;  module=23;  code=1015;  date/time=20.11.2018 12:26:19
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=87;  level=4294967295;  module=23;  code=1015;  date/time=20.11.2018 12:26:19
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=88;  level=4294967295;  module=0;  code=82;  date/time=20.11.2018 12:26:20
          message= ;  line_tag=0xB436A436FE785903
id=89;  level=4294967295;  module=23;  code=1015;  date/time=20.11.2018 12:26:20
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=90;  level=4;  module=107;  code=0;  date/time=20.11.2018 12:26:20
          message=Consolidation has failed.
id=91;  level=4;  module=370;  code=1;  date/time=20.11.2018 12:26:20
          message= ;  line_tag=0x6F3D13FF1B3C09A7
id=92;  level=4;  module=370;  code=1;  date/time=20.11.2018 12:26:20
          message= ;  line_tag=0x6F3D13FF1B3C06CA
id=93;  level=4;  module=0;  code=82;  date/time=20.11.2018 12:26:20
          message= ;  line_tag=0xB436A436FE785903
id=94;  level=4;  module=23;  code=1015;  date/time=20.11.2018 12:26:20
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=95;  level=4294967295;  module=370;  code=1;  date/time=20.11.2018 12:26:20
          message= ;  line_tag=0x6F3D13FF1B3C05EE
id=96;  level=4294967295;  module=370;  code=1;  date/time=20.11.2018 12:26:20
          message= ;  line_tag=0x6F3D13FF1B3C09A7
id=97;  level=4294967295;  module=370;  code=1;  date/time=20.11.2018 12:26:20
          message= ;  line_tag=0x6F3D13FF1B3C06CA
id=98;  level=4294967295;  module=0;  code=82;  date/time=20.11.2018 12:26:20
          message= ;  line_tag=0xB436A436FE785903
id=99;  level=4294967295;  module=23;  code=1015;  date/time=20.11.2018 12:26:20
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=100;  level=4;  module=370;  code=1;  date/time=20.11.2018 12:26:20
          message= ;  line_tag=0x6F3D13FF1B3C05EE
id=101;  level=4;  module=370;  code=1;  date/time=20.11.2018 12:26:20
          message= ;  line_tag=0x6F3D13FF1B3C09A7
id=102;  level=4;  module=370;  code=1;  date/time=20.11.2018 12:26:20
          message= ;  line_tag=0x6F3D13FF1B3C06CA
id=103;  level=4;  module=0;  code=82;  date/time=20.11.2018 12:26:20
          message= ;  line_tag=0xB436A436FE785903
id=104;  level=4;  module=23;  code=1015;  date/time=20.11.2018 12:26:20
          message=Internal error in library. The linked position is unknown.;  line_tag=0x393E6815106A774
id=105;  level=4294967295;  module=370;  code=1;  date/time=20.11.2018 12:26:20
          message= ;  line_tag=0x6F3D13FF1B3C05EE
id=106;  level=2;  module=107;  code=0;  date/time=20.11.2018 12:26:20
          message=Nonstop backup has been created successfully.
Start= 20.11.2018 11:36:16
Finish= 20.11.2018 12:26:20
Total Time= 00:50:04

Attachment Size
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Anton, thank you for the NSB log information.  I have created a small NSB backup of my Dropbox folder for testing with and can see an immediate difference between my own log and yours.

Your log seems to loop around the messages below:

id=5;  level=2;  module=107;  code=0;  date/time=20.11.2018 11:36:44
          message=Initial full backup version has been created successfully.
id=6;  level=4294967292;  module=4;  code=1;  date/time=20.11.2018 11:36:46
          message=Error occurred while reading the file.;
id=7;  level=4294967292;  module=4;  code=14;  date/time=20.11.2018 11:36:46
          message=The operation is not supported.
id=8;  level=4294967295;  module=23;  code=1015;  date/time=20.11.2018 11:36:50
          message=Internal error in library. The linked position is unknown.
...
id=12;  level=4;  module=107;  code=0;  date/time=20.11.2018 11:36:51
          message=Consolidation has failed.

My log shows a different sequence:

id=5;  level=2;  module=107;  code=0;  date/time=20/11/2018 15:29:20
          message=Initial full backup version has been created successfully.
id=6;  level=2;  module=107;  code=0;  date/time=20/11/2018 15:29:21
          message=Consolidation has completed successfully.
id=7;  level=2;  module=107;  code=0;  date/time=20/11/2018 15:36:26
          message=Initial full backup version has been created successfully.
id=8;  level=2;  module=107;  code=0;  date/time=20/11/2018 15:41:36
          message=New backup version has been created.
id=9;  level=2;  module=107;  code=0;  date/time=20/11/2018 15:46:49
          message=New backup version has been created.
 

This suggests that there is a problem doing the Consolidation phase for the NSB task, which in turn would suggest that there may be a file system issue with your backup destination on your USB flash drive media.

I would recommend running CHKDSK L: /F to see if that resolves the issue, otherwise, try running CHKDSK L: /R which will be longer running while it checks for any bad sectors.

If neither of these resolve the problem, then please try using a different backup drive.

Steve, thanks for the help. I made a skandisk and there were no mistakes. I am sure that everything is in order with the flash drive, since the error occurred with another flash drive, after which I bought a new one. And after a while the error occurred again.

Anton, not sure how to help further here?  I do not use flash drives for backups as in my own experience they are not that reliable.  My preference is to use a normal external HDD drive, especially for any task that does a lot of writing to the drive.