Recovery donwloads limited to 1Gb
Hi
This issue is currently with support as well, but thought I would try the forum too. I am trying to recover a backup from a failed disc, but any time I try to download files it automatically limits any download to 1Gb maximum. As the disc is 2Tb in size I didn't want to try and download in one go, so have attempted to recover individual folders/files, but no matter what I choose everything limits to 1Gb max.
I get no error messages at all, Acronis appears to indicate the download completed successfully, but without fail I can only recover 1Gb! So obviously the zip files produce an error when opening and are totally useless.
Acronis support seem to think it is an issue with my PC, but I have tried the same thing on my work PC as well and exactly the same thing occurs, so I really think it is a problem at the Acronis end with some sort of limit applied.
Anyone else have this problem? And if so how did you/Acronis resolve it?
Thanks
Daniel

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Thanks for the reply.
I've got TI2018 and I'm downloading from Acronis Cloud via the web browser as well. PC is Windows 7, tried Internet Explorer and Firefox browsers, both with exactly the same results. It's like there is some sort of automatic cut-off set somewhere to trigger at exactly 1Gb. Downloaded files only vary in size by about 20-40kb.
Frustrating as hell!
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Daniel, I am seeing the same issue when I try to download a zip of one of my backed up drive partitions using Google Chrome where it creates a single 1GB zip file then stops as if all was done successfully!
Roger, when you downloaded your 4.9GB file from the Cloud, how did you do this if not using a web browser, or was this doing a Recovery from within the ATI 2018 main GUI for a single file?
There are no FTP download options that I can see and using the Cloud option to share a link to the data creates a Public link that does not work with a FTP client.
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Steve,
Interesting! Glad it's not only me though! At least that's more info i can feed back to support.
Thanks
Daniel
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The issue you are experiencing suggests that you are having a connection timeout issue or a temporary file size limit being set by the download server. This should be elevated to top tier support I would think.
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Roger, when you downloaded your 4.9GB file from the Cloud, how did you do this if not using a web browser, or was this doing a Recovery from within the ATI 2018 main GUI for a single file?
I was doing a Recovery from within TI2018. I never upload nor download large files using the webbrowser since it has for a long time been very bug ridden with large files causing timeouts and other odd sever errors. Slow sluggish interface, many timeout errors, unexpected log-outs, etc.
Off topic:
Because of this i have a backup of photos made with my cellphone that i cannot recover. I opened a support ticket for this issue for almost one (1) year ago and it is still not fixed. I will probably not re-new my scubscription because of this. Photo thumbnails upside down, no way to sort photos by date, no way to download all photos in one go. (Support ticket: [02991525] Cannot recover files via Dashboard)
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File recovery from the Acronis Cloud is broken (in my opinion). The time-out problem is caused by Acronis starting the download before the creation of the zip file is completed. It would work if the downloading of the zip file were deferred until the creation was completed. I suggest creating a support case (I have one still open from 15 months ago). I also suggest making in-app freed-back about this problem.
My recollection is that the problem happens if you do it from within Acronis, using the recovery media or other methods. The time-out problem is not fixed - I suspect the disconnection is initiated locally not by the Acronis Sever
Ian
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Thanks all. As a complete and utter novice to this, not having had to restore anything before, I was only aware of the web browser download option, as that is what support were guiding me towards! Just downloaded 10Gb straightaway with no problem from within TI2018..... Guess that's the best way to go!!
Appreciate all the feedback.
Daniel
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Hello,
Same problem as Daniel described I'm using Win 7 64bit. Opened support ticket but no response so far.
Trying to restore Archive from File Explorer doesn't work at all as well.
Any resolution to this problem?
Please let me know.
Cheers.
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Hello Perla,
would you mind sharing the outcome of your support ticket with the community? Was the issue resolved?
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In reply to Hello Perla,… by truwrikodrorow…
