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Restore not working

Thread needs solution

ATI 2018, version 9207, cloud back up, files and folders (not entire disk). Windows 10 Anniversary

Hi all, i am trying to restore a file. I run throught the wizard, and the restore takes a while (presumably as my file is downloading), then says restore complete. However, the recovered file is not in the original location. I have also tried restoring to a different location (desktop), but still, after Acronis says it was successful, no file shows.

After a little digging around, i found this - In ATI, if i go to account -> Browse my data, this error shows in my browser next to the file in question (sorry about the log paste, i couldn't find away to fold the text):

 

FreeMarker template error (DEBUG mode; use RETHROW in production!): The following has evaluated to null or missing: ==> isUnknown [in template "macros.ftl" at line 866, column 55] ---- Tip: If the failing expression is known to be legally refer to something that's sometimes null or missing, either specify a default value like myOptionalVar!myDefault, or use <#if myOptionalVar??>when-present<#else>when-missing. (These only cover the last step of the expression; to cover the whole expression, use parenthesis: (myOptionalVar.foo)!myDefault, (myOptionalVar.foo)?? ---- ---- FTL stack trace ("~" means nesting-related): - Failed at: #assign isDir = content.contentType !... [in template "macros.ftl" in macro "render_context_menu" at line 866, column 1] - Reached through: @macros.render_context_menu content [in template "macros.ftl" in macro "render_table_content_search" at line 983, column 17] - Reached through: @macros.render_table_content_search "... [in template "fileSearch.ftl" at line 21, column 5] ---- Java stack trace (for programmers): ---- freemarker.core.InvalidReferenceException: [... Exception message was already printed; see it above ...] at freemarker.core.InvalidReferenceException.getInstance(InvalidReferenceException.java:131) at freemarker.core.UnexpectedTypeException.newDesciptionBuilder(UnexpectedTypeException.java:77) at freemarker.core.UnexpectedTypeException. (UnexpectedTypeException.java:40) at freemarker.core.NonBooleanException. (NonBooleanException.java:44) at freemarker.core.Expression.modelToBoolean(Expression.java:142) at freemarker.core.Expression.evalToBoolean(Expression.java:125) at freemarker.core.Expression.evalToBoolean(Expression.java:110) at freemarker.core.NotExpression.evalToBoolean(NotExpression.java:30) at freemarker.core.AndExpression.evalToBoolean(AndExpression.java:32) at freemarker.core.BooleanExpression._eval(BooleanExpression.java:27) at freemarker.core.Expression.eval(Expression.java:78) at freemarker.core.Assignment.accept(Assignment.java:131) at freemarker.core.Environment.visit(Environment.java:324) at freemarker.core.MixedContent.accept(MixedContent.java:54) at freemarker.core.Environment.visit(Environment.java:324) at freemarker.core.Macro$Context.runMacro(Macro.java:184) at freemarker.core.Environment.invoke(Environment.java:701) at freemarker.core.UnifiedCall.accept(UnifiedCall.java:84) at freemarker.core.Environment.visit(Environment.java:324) at freemarker.core.MixedContent.accept(MixedContent.java:54) at freemarker.core.Environment.visitByHiddingParent(Environment.java:345) at freemarker.core.ConditionalBlock.accept(ConditionalBlock.java:48) at freemarker.core.Environment.visit(Environment.java:324) at freemarker.core.MixedContent.accept(MixedContent.java:54) at freemarker.core.Environment.visitByHiddingParent(Environment.java:345) at freemarker.core.IteratorBlock$IterationContext.executeNestedBlockInner(IteratorBlock.java:268) at freemarker.core.IteratorBlock$IterationContext.executeNestedBlock(IteratorBlock.java:220) at freemarker.core.IteratorBlock$IterationContext.accept(IteratorBlock.java:194) at freemarker.core.Environment.visitIteratorBlock(Environment.java:572) at freemarker.core.IteratorBlock.acceptWithResult(IteratorBlock.java:78) at freemarker.core.IteratorBlock.accept(IteratorBlock.java:64) at freemarker.core.Environment.visit(Environment.java:324) at freemarker.core.Macro$Context.runMacro(Macro.java:184) at freemarker.core.Environment.invoke(Environment.java:701) at freemarker.core.UnifiedCall.accept(UnifiedCall.java:84) at freemarker.core.Environment.visitByHiddingParent(Environment.java:345) at freemarker.core.IfBlock.accept(IfBlock.java:48) at freemarker.core.Environment.visit(Environment.java:324) at freemarker.core.MixedContent.accept(MixedContent.java:54) at freemarker.core.Environment.visit(Environment.java:324) at freemarker.core.Environment.process(Environment.java:302) at freemarker.template.Template.process(Template.java:325) at org.springframework.web.servlet.view.freemarker.FreeMarkerView.processTemplate(FreeMarkerView.java:367) at org.springframework.web.servlet.view.freemarker.FreeMarkerView.doRender(FreeMarkerView.java:284) at org.springframework.web.servlet.view.freemarker.FreeMarkerView.renderMergedTemplateModel(FreeMarkerView.java:234) at org.springframework.web.servlet.view.AbstractTemplateView.renderMergedOutputModel(AbstractTemplateView.java:167) at org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:303) at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1246) at org.springframework.web.servlet.DispatcherServlet.processDispatchResult(DispatcherServlet.java:1029) at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:973) at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:895) at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:967) at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:869) at javax.servlet.http.HttpServlet.service(HttpServlet.java:648) at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:843) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:292) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.springframework.boot.actuate.autoconfigure.EndpointWebMvcAutoConfiguration$ApplicationContextHeaderFilter.doFilterInternal(EndpointWebMvcAutoConfiguration.java:261) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.springframework.boot.actuate.trace.WebRequestTraceFilter.doFilterInternal(WebRequestTraceFilter.java:115) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at ru.acronis.backup.filters.UIAuthenticationFilter.doFilter(UIAuthenticationFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at ru.acronis.backup.filters.EncodingFilter.doFilter(EncodingFilter.java:85) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at ru.acronis.backup.filters.NoCacheFilter.doFilter(NoCacheFilter.java:73) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at ru.acronis.backup.filters.LoggingRequestsFilter.doFilter(LoggingRequestsFilter.java:81) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at ru.acronis.backup.filters.LocaleChangeFilter.doFilterInternal(LocaleChangeFilter.java:37) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at ru.acronis.backup.filters.MDCContextFilter.doFilterInternal(MDCContextFilter.java:49) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:207) at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:176) at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346) at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:99) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.springframework.web.filter.HttpPutFormContentFilter.doFilterInternal(HttpPutFormContentFilter.java:87) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.springframework.web.filter.HiddenHttpMethodFilter.doFilterInternal(HiddenHttpMethodFilter.java:77) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:121) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.springframework.boot.actuate.autoconfigure.MetricsFilter.doFilterInternal(MetricsFilter.java:103) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:212) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502) at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:676) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:141) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:522) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1095) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:672) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1502) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1458) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745)

0 Users found this helpful

Barthandelus,

I believe your issue is beyond the capability of the MVPs and non MVPs that offer help. 

You should contact Acronis support directly.  Your cloud subscription should include phone support.

Regards,

FtrPilot

Freemaker is an API used with JAVA.  The errors are saying that a call by the API is returning a Null or Void meaning the content asked for is missing.

 

When I've restored from the cloud, I have typically restored to a different location first.  It's a safer practice as it ensures you don't accidentally restore something over the top of something else on accident.  Plus, cloud restores  seem to restore files/folders as a .zip file first.  I then unzip that in the other location and copy the contents from that over to the original location if need .  You may notice that you have to accept the prompt from windows to overwrite the existing file/folder (if it exists with a newer version already) which could be another missing step you're not seeing if trying to restore directly to the original location and any of those files/folders already exist there.

Also keep in mind that some files/folders are in use.  You can't just restore a user profile as a folder because there are numerous files and registry keys in use in the users hidden profile %appdata%.  Not sure if this comes into play in your situation, but FYI.  This can happen in other folders too where logs or hidden files/folders are being used as well (sometimes in Documents, program files, program files (x86), etc.)