Restore not working
ATI 2018, version 9207, cloud back up, files and folders (not entire disk). Windows 10 Anniversary
Hi all, i am trying to restore a file. I run throught the wizard, and the restore takes a while (presumably as my file is downloading), then says restore complete. However, the recovered file is not in the original location. I have also tried restoring to a different location (desktop), but still, after Acronis says it was successful, no file shows.
After a little digging around, i found this - In ATI, if i go to account -> Browse my data, this error shows in my browser next to the file in question (sorry about the log paste, i couldn't find away to fold the text):
FreeMarker template error (DEBUG mode; use RETHROW in production!): The following has evaluated to null or missing: ==> isUnknown [in template "macros.ftl" at line 866, column 55] ---- Tip: If the failing expression is known to be legally refer to something that's sometimes null or missing, either specify a default value like myOptionalVar!myDefault, or use <#if myOptionalVar??>when-present<#else>when-missing. (These only cover the last step of the expression; to cover the whole expression, use parenthesis: (myOptionalVar.foo)!myDefault, (myOptionalVar.foo)?? ---- ---- FTL stack trace ("~" means nesting-related): - Failed at: #assign isDir = content.contentType !... [in template "macros.ftl" in macro "render_context_menu" at line 866, column 1] - Reached through: @macros.render_context_menu content [in template "macros.ftl" in macro "render_table_content_search" at line 983, column 17] - Reached through: @macros.render_table_content_search "... [in template "fileSearch.ftl" at line 21, column 5] ---- Java stack trace (for programmers): ---- freemarker.core.InvalidReferenceException: [... Exception message was already printed; see it above ...] at freemarker.core.InvalidReferenceException.getInstance(InvalidReferenceException.java:131) at freemarker.core.UnexpectedTypeException.newDesciptionBuilder(UnexpectedTypeException.java:77) at freemarker.core.UnexpectedTypeException. (UnexpectedTypeException.java:40) at freemarker.core.NonBooleanException. (NonBooleanException.java:44) at freemarker.core.Expression.modelToBoolean(Expression.java:142) at freemarker.core.Expression.evalToBoolean(Expression.java:125) at freemarker.core.Expression.evalToBoolean(Expression.java:110) at freemarker.core.NotExpression.evalToBoolean(NotExpression.java:30) at freemarker.core.AndExpression.evalToBoolean(AndExpression.java:32) at freemarker.core.BooleanExpression._eval(BooleanExpression.java:27) at freemarker.core.Expression.eval(Expression.java:78) at freemarker.core.Assignment.accept(Assignment.java:131) at freemarker.core.Environment.visit(Environment.java:324) at freemarker.core.MixedContent.accept(MixedContent.java:54) at freemarker.core.Environment.visit(Environment.java:324) at freemarker.core.Macro$Context.runMacro(Macro.java:184) at freemarker.core.Environment.invoke(Environment.java:701) at freemarker.core.UnifiedCall.accept(UnifiedCall.java:84) at freemarker.core.Environment.visit(Environment.java:324) at freemarker.core.MixedContent.accept(MixedContent.java:54) at freemarker.core.Environment.visitByHiddingParent(Environment.java:345) at freemarker.core.ConditionalBlock.accept(ConditionalBlock.java:48) at freemarker.core.Environment.visit(Environment.java:324) at freemarker.core.MixedContent.accept(MixedContent.java:54) at freemarker.core.Environment.visitByHiddingParent(Environment.java:345) at freemarker.core.IteratorBlock$IterationContext.executeNestedBlockInner(IteratorBlock.java:268) at freemarker.core.IteratorBlock$IterationContext.executeNestedBlock(IteratorBlock.java:220) at freemarker.core.IteratorBlock$IterationContext.accept(IteratorBlock.java:194) at freemarker.core.Environment.visitIteratorBlock(Environment.java:572) at freemarker.core.IteratorBlock.acceptWithResult(IteratorBlock.java:78) at freemarker.core.IteratorBlock.accept(IteratorBlock.java:64) at freemarker.core.Environment.visit(Environment.java:324) at freemarker.core.Macro$Context.runMacro(Macro.java:184) at freemarker.core.Environment.invoke(Environment.java:701) at freemarker.core.UnifiedCall.accept(UnifiedCall.java:84) at freemarker.core.Environment.visitByHiddingParent(Environment.java:345) at freemarker.core.IfBlock.accept(IfBlock.java:48) at freemarker.core.Environment.visit(Environment.java:324) at freemarker.core.MixedContent.accept(MixedContent.java:54) at freemarker.core.Environment.visit(Environment.java:324) at freemarker.core.Environment.process(Environment.java:302) at freemarker.template.Template.process(Template.java:325) at org.springframework.web.servlet.view.freemarker.FreeMarkerView.processTemplate(FreeMarkerView.java:367) at org.springframework.web.servlet.view.freemarker.FreeMarkerView.doRender(FreeMarkerView.java:284) at org.springframework.web.servlet.view.freemarker.FreeMarkerView.renderMergedTemplateModel(FreeMarkerView.java:234) at org.springframework.web.servlet.view.AbstractTemplateView.renderMergedOutputModel(AbstractTemplateView.java:167) at org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:303) at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1246) at org.springframework.web.servlet.DispatcherServlet.processDispatchResult(DispatcherServlet.java:1029) at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:973) at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:895) at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:967) at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:869) at javax.servlet.http.HttpServlet.service(HttpServlet.java:648) at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:843) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:292) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.springframework.boot.actuate.autoconfigure.EndpointWebMvcAutoConfiguration$ApplicationContextHeaderFilter.doFilterInternal(EndpointWebMvcAutoConfiguration.java:261) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.springframework.boot.actuate.trace.WebRequestTraceFilter.doFilterInternal(WebRequestTraceFilter.java:115) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at ru.acronis.backup.filters.UIAuthenticationFilter.doFilter(UIAuthenticationFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at ru.acronis.backup.filters.EncodingFilter.doFilter(EncodingFilter.java:85) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at ru.acronis.backup.filters.NoCacheFilter.doFilter(NoCacheFilter.java:73) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at ru.acronis.backup.filters.LoggingRequestsFilter.doFilter(LoggingRequestsFilter.java:81) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at ru.acronis.backup.filters.LocaleChangeFilter.doFilterInternal(LocaleChangeFilter.java:37) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at ru.acronis.backup.filters.MDCContextFilter.doFilterInternal(MDCContextFilter.java:49) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:207) at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:176) at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346) at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:99) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.springframework.web.filter.HttpPutFormContentFilter.doFilterInternal(HttpPutFormContentFilter.java:87) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.springframework.web.filter.HiddenHttpMethodFilter.doFilterInternal(HiddenHttpMethodFilter.java:77) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:121) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.springframework.boot.actuate.autoconfigure.MetricsFilter.doFilterInternal(MetricsFilter.java:103) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:212) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502) at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:676) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:141) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:522) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1095) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:672) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1502) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1458) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745)

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Freemaker is an API used with JAVA. The errors are saying that a call by the API is returning a Null or Void meaning the content asked for is missing.
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When I've restored from the cloud, I have typically restored to a different location first. It's a safer practice as it ensures you don't accidentally restore something over the top of something else on accident. Plus, cloud restores seem to restore files/folders as a .zip file first. I then unzip that in the other location and copy the contents from that over to the original location if need . You may notice that you have to accept the prompt from windows to overwrite the existing file/folder (if it exists with a newer version already) which could be another missing step you're not seeing if trying to restore directly to the original location and any of those files/folders already exist there.
Also keep in mind that some files/folders are in use. You can't just restore a user profile as a folder because there are numerous files and registry keys in use in the users hidden profile %appdata%. Not sure if this comes into play in your situation, but FYI. This can happen in other folders too where logs or hidden files/folders are being used as well (sometimes in Documents, program files, program files (x86), etc.)
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