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SMTP settings in Notifications

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Hello,  I'm using Acronis True Image 2018 and I've been having trouble with Notifications NOT sending an email when the backup is finished.  It's intermittent-sometimes it does and sometimes it doesn't.  This is just part of a larger problem that has now involved DNS settings on my router.  However, as part of debugging what was going on I showed my Acronis Notification settings.  Someone noticed that the server settings for my smtp weren't correct for smtp.  I have smtop.office365.com with port 587 with TLS encryption set.  They pointed out that the encryption method should be STARTTLS (which is what I have in all my other software settings).  But Acronis only has the following options available to choose from:  None, SSL, TLS, and TLS if possible.  Does anyone know if this would cause an notification email not to send?  Is one of the other options better to choose than TLS and why doesn't Acronis have STARTTLS as an option?  Thanks for any suggestions and ideas you might have.  

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Posts: 2
Comments: 1727

Hello Carol.

Welcome to the forum!

Please check and apply the solutions of this KB: https://kb.acronis.com/content/46840

Please also check this thread: https://forum.acronis.com/forum/acronis-true-image-2020-forum/email-not… ( it may help you solving the issue ).

Thanks in advance!