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startup recovery manager does not work

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hello

I have the problem that the startup recovery manger (F11) does not work on my dell xps 9230

The version on Acronis 2017 works well.

On 2018 i get the blue background and in the botton right the network and language icons and then it does nothing. 

Same with the linux boot medium. Windows boot medium works but the linux version does not work. It boots to the blue background screen and that was it.

anyone else?

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Martin, welcome to these User Forums.

If ASRM (F11) was working on this same Dell XPS 9230 computer with ATI 2017 then I can only recommend that you open a Support Case directly with Acronis Support for this issue with ASRM and ATI 2018.

There are other open issues with the ATI Rescue Media in 2018 when using the Linux kernel OS (which ASRM also uses) so this may be another strand of the same problem.

Please ensure that you have tested this with ATI 2018 Build 9660 - see topic: Acronis True Image 2018 Update 1 for Windows is available - you may need to remove ASRM and reactivate it to ensure that you have any changes from the new build available.

thanks Steve, for answere

I have the latest build of Acronis True Image 2018 installed.

I will open a support case maybe we can solve the problem with the Linux kernel OS.

Will there any start parameter exist for the kernel i can try out?

btw it is a Dell XPS 9530 not a 9230, my fault :D

Martin, I am not aware of any kernel parameters that can be used that would make a difference here. I hope that you get a quick response and resolution from your open Support Case, please let us know the outcome of this.

ok because i got no answere from Acronis Support Desk for now  i tied some things to get the ASRM to work. I thought i have a premium account. However:

I have found a solution or workaround.

You have to type F11 twice or F11 and an other key

The boot manager of ASRM then schows a comand  line 

Type vga=ask direct behind "quite" and press enter (do not delete "quite" because Acronis won't start without)

Now you can start Acronis True Image

When you do so you get an other comand line with graphic modes listet

choos the graphic mode which is the best for your monitor and press enter

so i get the ASRM desktop and can play around.

I hope my english is not too bad 

 

Because of this workaround i think the linux kernel cannot initialize the correct graphic mode for my high resolution display.

"vga=ask" solves the problem 

Martin, thanks for posting your update with how you have dealt with the issue with the graphic mode, glad you have found a work-around that works for you.