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Startup Recovery Manager not working

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I installed it.  It said it was installed, but when I pressed F11 during restart nothing happened.  I did receive a prompt to press F11 so something is happening, but not what I expected.

The manual says it should work the same as the USB boot, which does work as expected.

Did I need to do something else?  I am running Version 1903 of Windows 10.  I used the USB device to back up from 2004 which killed my WiFi.  Consequently, I know that works, but F11 sure doesn't.

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If you are using fast start then it will not work as it is for of hibernation. Try doing a restart from Windows. Also some motherboards use F11 key for other functions - check the user manual. There may also be issues if secure boot is enabled.

What is "fast start" and "hibernation?"  My only options are restart and shut down.  I have tried running this from restart but I don't believe I've tried to do it booting from shutdown.  I will give that a try.

As for F11, I don't actually have a manual.  I have an Alienware Aurora R8 but I don't know what mother board it uses.

Robert, ASRM causes a F11 key prompt for the Acronis Loader to show when booting your PC which when pressed should then load a small Linux based environment from which the main ATI application can be run, as if you were booted from the Linux version of the Rescue Media.

Fast start / hibernation are features of Windows and the Power settings on your PC - by default Microsoft enable Windows Fast Start to make the boot process look to be much faster than it is when doing a cold start and have to load all services and processes etc.

Another name for this is hybrid sleep, so when you do a Shutdown from Windows, it doesn't actually shutdown fully, but instead puts the PC into this hybrid sleep state, which is in effect into hibernation (the current system state and memory etc is stored in the hidden/system hiberfil.sys file in the root of your C: drive) so that when you turn on the PC again, it is 'waking up' from this hybrid sleep state and resuming from where you left off with any open applications, documents etc.

You can force a full shutdown by pressing / holding a Shift key when clicking on Shutdown.

Thanks.  I will try using F11 from shutdown/hibernation.  If that doesn't work I will force a complete shutdown [shift-shutdown] and try it from there.  I'll report what happens back, but from what you say one of these ought to work.  At this point I am not actually trying to restore anything but I want to make sure I can if I have to.  I kept the USB boot so I do have that, but F11 looks like it is easier.

Robert, for reference I don't use ASRM as it is Linux based and has previously caused hidden / system partitions to become visible when used in the past (long ago).

I have an easier way of achieve the same result!

Download a copy of EasyBCD and use this along with an Acronis rescue media .WIM file to add a menu entry for the ATI rescue media.  This means that when I boot Windows, the normal windows boot manager shows me an option for the rescue media alongside Windows 10.

I am using a .wim file created via the MVP Custom PE builder script but it works with the normal Acronis rescue media builder tool using the Advanced method and selecting to create a WIM file.

Steve,  it worked find booting from hibernation.  However, I did find one peculiarity.

This all started because I was trying to restore where I had installed the 2004 version, lost WiFi and couldn't go back.  All attempts to recover from the saved Acronis backups failed.  Apparently Acronis didn't recognize the old backups, with a different computer name, as being valid.  Booting to recover allowed me to access those backups and get my system back in order.

Here's what's odd.  I am doing a nightly backup under the new computer name, but I also got a backup of comparable size under the old computer name!  Where the heck did that come from and what, if anything, should I do about it?  Once I have enough history to be sure the reinstall is working ok I can delete the old backup, but until then, why is it still functioning?

Aha!!  I discover I can get here from Restart.  The critical factor is to wait until prompted to press the F11 key.  The computer "forgets" if you hold it down earlier, but if you press it when prompted it works perfectly.  Experienced Windows users may already know this.  I didn't.