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True Image 2018 backup

Thread needs solution

I am new to using Acronis. I am trying to create a backup for a 250 GB SSD that is in a Dell Optiplex 7060. . Windows sees the drive, but the Acronis software is not seeing the it. I have looked all over, but I cannot seem to find a way to get it to detect. 

Any help is appreciated.

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Tim, welcome to these public User Forums.

How are you trying to create this backup?

If you have installed ATI 2018 within Windows, then there should be no problem for it to see any installed drive that Windows can see?

If you are using the Acronis bootable Rescue Media or CD, then it really will depend on what type of drive you have for this 250GB SSD - if this is an NVMe PCIe M.2 SSD drive, then the boot media may not have the necessary drivers to see it without making some changes.

See forum topic: Does not see C: drive - for another user with a possibly similar problem.