True Image 2018 Backup sits in "queued" status and never completes?
I have similar problem on 2 separate computers. Daily backup is set to run at 2AM...when I check in the morning I see backup jobs are sitting in the Queued status in the Activity menu and the backups have not run. Any ideas?


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In reply to I would recommend… by truwrikodrorow…

Thanks for sharing the MVP Log Viewer tool...I was wondering where I could find more information on the backup job execution details!
T1_console log files shows:
2/10/2018 2:59:55 PM: Application started.
2/10/2018 2:59:56 PM: GetDisplayInfo succeeded: DPI: 96, scaling: 100%. Monitors: Resolution: 1920x1080, work area: 1858x1080, physical DPI: 76. Resolution: 1920x1080, work area: 1858x1080, physical DPI: 76.
2/10/2018 2:59:56 PM: EnableHiDpiScaling - use system scaling.
2/10/2018 2:59:58 PM: Using default upnp detection algorithm.
2/10/2018 2:59:58 PM: MandatoryLoginController::Show( Scenario::AUTOLOGIN )
2/10/2018 3:00:01 PM: Error 0x10001: Attempt to use null reference.
2/10/2018 3:00:01 PM: Error 0x10001: Attempt to use null reference.
2/10/2018 3:00:03 PM: Error 0x10001: Attempt to use null reference.
....above error message repeats many rows
2/10/2018 3:45:34 PM: Error 0x192000d: Callback is not registered.
If it helps, this job wakes computer from "sleep" mode.
I suppose I should issue a TI support request?
Steve, Thanks kindly for your assistance!
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I would suggest trying a Repair install to see if that would clean up the errors shown in the log?
To do a Repair, simply download the full ATI 2018 Installer for Build 10640 from your Acronis account and then run this without uninstalling the existing software and you will see an option to either Repair or Uninstall.
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I just looked and my TI_console logs show the same sequence of errors. I do not have any scheduling problems though.
I suggest looking at the schedul2 logs. Also, try to determine which task is which so you can read the log properly. The Acronis Scheduler Manager can be useful for this.
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If your backup location is an external device, your task may not trigger a wake up of that device if it is in standby or sleep mode.
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