Unable to install Acronis True Image 2018
Hello,
After much research I was convinced Acronis True Image was the backup/restore solution for me. I downloaded the trial version and tried, repeatedly, to install it. I kept getting a, "Installation has failed. Fatal error during installation" error message. I disabled all security software, on my Windows 10 system, and installed the software "As Administrator". I was never able to get the software to install. I have a fairly new Windows 10 installation and never have trouble getting other software products to install. Since I don't remember having a problem installing any other program, on Windows 10, this is a bit concerning that this software won't even install. That makes me a bit nervous about its functional stability if I were able to install it.
If anyone has a suggestion as to how to get this software to install I would still like a chance to evaluate it.
Thank you for any help or suggestions


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Hi Steve,
Thank you so much for your prompt reply and kind assistance. I appreciate your help.
John
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I tried installing in Safe Mode and got the following error. "Installation has failed. The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed." I manually started the Installer Service. Installation failed. I unregistered/registered Installer Service. Installation failed.
I installed another program to be sure Installer Service is ok. The other program installed and ran just fine. There's something wrong with the Acronis True Image installation package. I have tried to install it 15 times and it looks like I will have to move on to another backup solution. I wanted this to work but it clearly isn't going to happen.
Thanks again for your kind support.
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John, there are a number of programs that will not install when Windows is in Safe mode, so I do not think that this is the issue here, I suspect there are other dependencies that cannot be satisfied in this mode of operation.
I would recommend opening a Support Case direct with Acronis to try to resolve this problem, if you still wish to try to get it resolved that is.
I know that this product will install on Windows 10 as I have it installed myself on a number of different computers, including on the latest Windows 10 Insiders build (which Acronis does not officially support).
If you are able to capture the install MSI log file and post a copy to the forum, I would be happy to take a look to see if I can see any issues being flagged up.
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In reply to John, there are a number of… by truwrikodrorow…

Thanks Steve. Of the 15 times, or so, I tried to install the program I only used safe mode once. The other times I was in standard Windows mode. I have seen multiple postings where folks are having trouble installing Acronis True Image on their system. Most folks, including me, don't have the time to "beg" a program to install. People want to run the setup program and be done with it. Then they want to spend a bit of time learning the application and start using it. To have to spend 2 or 3 hours trying to get a program to do what others do in a few minutes, or seconds, is a lot to ask, even if it finally installs. It's too much to ask when you never get it to install. I purchased another backup/restore program and it installed, in less than a minute, with no problems. It may not have all of the functionality of ATI but I will never know that because I can't get ATI to install.
You have been very kind to try to help me and I appreciate that very much. Thank you.
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John, thanks for the further update - this is a concern that you were unable to get ATI to install but I fully understand why you do not want to invest any more time & effort in trying to get it to do something that your other program could do immediately!
I wish you well with the new program and hope that you have no need to test its full capabilities in the near future.
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