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Why nonstop stopped?

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Beginner
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Ture Image shows me “!” on the backup item after I created nonstop backup and finished few versions backup, also shows me information "nontop has stopped" on the tray icon. And I noticed that last version(in 24 hours) was early, means software didn't create version past hours.

 

Even I create version through ckick the button still didn't created version.

 

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Beginner
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ps: There are some changes on the selected drive.

Please download the MVP Log Viewer tool (from the Community Tools link in my signature) and use this to check the Non Stop Backup and ti_demon logs for any significant error messages?

In reply to by truwrikodrorow…

Beginner
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The nonstop backup run normally after I opened the Log Viewer!  But soon later still shows me "Nonsop backup" stopped.1.png

 

2.png

As you can see the last version  was yesterday 2:02 PM and I checked logs: 

1.Just now, after I reboot computer manually(there are some Chinese I translated to English):

2018/5/4 21:28:23: +08:00 3788 I00640002: 操作(operation) Nonstop backup 已启动(started)。
2018/5/4 21:28:25: +08:00 3788 I000B03F0: 创建备份存档(create backup document) 自(from): NTFS (C:), FAT32 (2-2), 恢复(recover) (2-1) 至文件(to file): d:\time explorer storage\4ec64ed3-d544-47aa-8a84-49e6ee47aae0\image.data 压缩(compress (level)): 一般(normal) 排除(exclusion): 文件匹配屏蔽(file match shield, !direct translation!) 符合标准(conforming to standard): *, C:\*\
2018/5/4 21:28:25: +08:00 3788 I000101F8: 待处理操作(standby operation) 173 开始(start):'创建分区映像'(create diskpartion image)。
2018/5/4 21:28:25: +08:00 3788 I000101F8: 待处理操作 173 开始:'创建分区映像'。
2018/5/4 21:28:25: +08:00 3788 I000101F8: 待处理操作 173 开始:'创建分区映像'。
2018/5/4 21:28:35: +08:00 3788 I000101F8: 待处理操作 173 开始:'创建分区映像'。
2018/5/4 21:28:35: +08:00 3788 I013C0006: 操作成功(operation successful)。

Start: 2018/5/4 21:28:23
Stop: 2018/5/4 21:28:35
Total Time: 00:00:12

 

[This log didn't show any errors but there still don't have new version been created.]

 

2.The nearest log to last version(2:02 PM yesterday):

2018/5/3 14:07:41: +08:00 9372 I00640002: 操作(operation) Nonstop backup 已启动(started)。
2018/5/3 14:07:42: +08:00 9372 I000B03F0: 创建备份存档(create backup document) 自(from): NTFS (C:), FAT32 (2-2), 恢复(recover) (2-1) 至文件(to file): d:\time explorer storage\4ec64ed3-d544-47aa-8a84-49e6ee47aae0\image.data 压缩(compress (level)): 一般(normal) 排除(exclusion): 文件匹配屏蔽(file match shield, !direct translation!) 符合标准(conforming to standard): *, C:\*\
2018/5/3 14:07:42: +08:00 9372 I000101F8: 待处理操作(standby operation) 173 开始(start):'创建分区映像'(create diskpartion image)。
2018/5/3 14:07:42: +08:00 9372 I000101F8: 待处理操作 173 开始:'创建分区映像'。
2018/5/3 14:07:43: +08:00 3488 E01E50023: Error 0x1e50023: 请关闭当前可能使用该文件的应用程序: D:\time explorer storage\4ec64ed3-d544-47aa-8a84-49e6ee47aae0\image.data
| trace level: error
| line: 0x4d3f22948e29f1cd
| file: c:\bs_hudson\workspace\332\products\imager\archive\impl\utils.cpp:246
| function: `anonymous-namespace'::GenerateGuiErrorWithPath
| line: 0x4d3f22948e29f1cd, c:\bs_hudson\workspace\332\products\imager\archive\impl\utils.cpp:246, `anonymous-namespace'::GenerateGuiErrorWithPath
| $module: ti_demon_vs_11530
|
| error 0x40014: 访问文件被拒绝(access to file is rejected)。
| line: 0x1d8eab676a3f6af0
| file: c:\bs_hudson\workspace\332\products\imager\archive\impl\operations\archive_message_callback.cpp:1223
| function: TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| line: 0x1d8eab676a3f6af0, c:\bs_hudson\workspace\332\products\imager\archive\impl\operations\archive_message_callback.cpp:1223, TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| Path: image1.data
| $module: ti_demon_vs_11530
|
| error 0x40014: 访问文件被拒绝(access to file is rejected)。
| line: 0xf35f747b3b21f9d0
| file: c:\bs_hudson\workspace\332\core\file\windows\winnt_dir.cpp:711
| function: winnt_dir::Remove
| line: 0xf35f747b3b21f9d0, c:\bs_hudson\workspace\332\core\file\windows\winnt_dir.cpp:711, winnt_dir::Remove
| function: DeleteFileW
| path: \\?\D:\time explorer storage\4ec64ed3-d544-47aa-8a84-49e6ee47aae0\image.data
| $module: ti_demon_vs_11530
|
| error 0xfff0: 另一个程序正在使用此文件,进程无法访问(another process using this file, (this)process can not access)。
| line: 0xbd28fdbd64edb8f1
| file: c:\bs_hudson\workspace\332\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\332\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070020
| $module: ti_demon_vs_11530
2018/5/3 14:07:43: +08:00 9372 E000101F6: Error 0x101f6: 写入错误(writing (file) error)
| trace level: error
| line: 0x65b5eb7011094700
| file: c:\bs_hudson\workspace\332\processor\diskadm\da_commit.cpp:345
| function: DaProcessor::CommitImpl::OnDaError
| line: 0x65b5eb7011094700, c:\bs_hudson\workspace\332\processor\diskadm\da_commit.cpp:345, DaProcessor::CommitImpl::OnDaError
| $module: ti_demon_vs_11530
|
| error 0x70004: 写入错误(writing (file) error)
| line: 0x9d2de1f088cbc4d8
| file: c:\bs_hudson\workspace\332\core\resizer\backup\stream_wrappers.cpp:64
| function: resizer::StreamWrapper::Write
| line: 0x9d2de1f088cbc4d8, c:\bs_hudson\workspace\332\core\resizer\backup\stream_wrappers.cpp:64, resizer::StreamWrapper::Write
| $module: ti_demon_vs_11530
|
| error 0x40014: 访问文件被拒绝(access to file is rejected)。
| line: 0xf35f747b3b21f9d0
| file: c:\bs_hudson\workspace\332\core\file\windows\winnt_dir.cpp:711
| function: winnt_dir::Remove
| line: 0xf35f747b3b21f9d0, c:\bs_hudson\workspace\332\core\file\windows\winnt_dir.cpp:711, winnt_dir::Remove
| function: DeleteFileW
| path: \\?\D:\time explorer storage\4ec64ed3-d544-47aa-8a84-49e6ee47aae0\image.data
| $module: ti_demon_vs_11530
|
| error 0xfff0: 另一个程序正在使用此文件,进程无法访问(another process using this file, (this)process can not access)。
| line: 0xbd28fdbd64edb8f1
| file: c:\bs_hudson\workspace\332\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\332\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070020
| $module: ti_demon_vs_11530
2018/5/3 14:07:43: +08:00 9372 E013C0005: Error 0x13c0005: 操作完成,但出现错误(operation(s) done, but there are some errors occured)。
| trace level: error
| line: 0x9f2c53c72e8bce5f
| file: c:\bs_hudson\workspace\332\products\imager\demon\main.cpp:617
| function: main
| line: 0x9f2c53c72e8bce5f, c:\bs_hudson\workspace\332\products\imager\demon\main.cpp:617, main
| $module: ti_demon_vs_11530

Start: 2018/5/3 14:07:41
Stop: 2018/5/3 14:07:43
Total Time: 00:00:02

 

[The log shows me the path "C:\bs_hudson...", I can find that directory using professional tools. The later log at 4:42PM same day reported same informations.]

 

 

 

 

Does Windows update work on your computer?  Error code suggest it may not.

Please ignore the path C:\bs_hudson.. shown in the detailed error messages, this is intended for the developers to use and is not referring to an issue with that path on your computer.

I would recommend doing a CHKDSK /F for your source and target drives for this NSB task, and given that you are including some hidden/system partitions in your source that do not have drive letters assigned, you may need to use Windows Disk Management to assign a drive letter temporarily and run CHKDSK for those partitions from there after assigning a drive letter.  Alternatively, exclude those partitions from your source data and check if the same problem still exists?

In reply to by truwrikodrorow…

Beginner
Posts: 1
Comments: 4

Windows Update did work on my computer. You mean Windows Update locked some files when it's running? Because of that Ture Image can't not create VSS or something? Thanks.

In reply to by truwrikodrorow…

Beginner
Posts: 1
Comments: 4

Thank you for reply. Actually there are two OS on the first drive.This is the detail:

First drive (Samsung SSD PM961 256GB NVME):

3.png

Those ext4 partions and linux swap belong to Ubuntu and I only chose C(Windows 10, more three partions(EFI and Recovery) will be checked automatically by True Image but I will unchecked them only kept C:): for NSB task source. Not including EFI and  Recovery partions.

And the target is a Micron SSD M600 512GB SATA with only one partion. I run chkdsk /f on both of two disks result shows me no error.

Does the last point of your reply is to inclue all partions of first disk and create NSB task? Thanks for your help.

I meant that Windows Update will not run.  Will not update or produce errors when run. Pending updates cannot be installed, etc.  If this is not the case then the error code means something else.

There are a number of reasons why you might see the error code 0x80070020.  I provide link to 5 problems HERE

This error can be triggered by an open file that is being attempted to be accessed by another application.  This is where Steve suggestion on partition selection may well be the answer.  You have a dual boot system both of which boot via EFI partition.  It may be that your Ubuntu OS has open hooks into the EFI partition which prohibit True Image from coping the partition information.  I would suggest leaving the EFI out of the equation as a test to see if it solves the issue..