Skip to main content

windows 7 xp1 "The installation was interrupted before Acronis True Image Home could be installed."

Thread needs solution

Diego, welcome to these User Forums.

Your install log data shows the following errors being generated when you tried to install ATI 2018.

MSI (s) (BC:B8) [18:24:29:362]: MainEngineThread is returning 1603
 
MSI (c) (D4:04) [18:24:29:374]: Back from server. Return value: 1603
 
Action ended 18:24:29: ExecuteAction. Return value 3.
MSI (c) (D4:04) [18:24:29:375]: Doing action: FatalErrorForm
Action 18:24:29: FatalErrorForm.
Action start 18:24:29: FatalErrorForm.
MSI (c) (D4:74) [18:24:29:378]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2826:  Control BannerBmp on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, BannerBmp, to the right
MSI (c) (D4:74) [18:24:29:380]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2826:  Control Line1 on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, Line1, to the right
MSI (c) (D4:74) [18:24:29:382]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2826:  Control Line2 on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, Line2, to the right
Action 18:24:29: FatalErrorForm. Dialog created
Action ended 18:24:31: FatalErrorForm. Return value 1.
Action ended 18:24:31: INSTALL. Return value 3.

Please ensure that you meet the Minimum system requirements as documented in the ATI 2018 User Guide, in particular a minimum screen resolution of 1024 x 768 given the errors above about the dialog being beyond the boundaries of the dialog to the right by 3 pixels.

Another point to check is that the downloaded installer program file matches the checksum given on the Acronis web site where you obtained it from.

Finally, please see KB 46710: Acronis True Image: Installation Fails in Windows - for further help with this issue.  This document points to KB 59045: Acronis Software: installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"  where your log shows the first error return code of 1603.

If you are still having problems with installing after checking the above, then please open a Support Case direct with Acronis who can help you resolve this install issue.