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Windows Update and Troubleshooter not working after restored C drive (Windows 10)

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Hi,

I hope someone can help.

I regularly do a back up of my Windows 10 C drive using True Image 2018 (default settings) from within Windows to Acronis Cloud.

I needed to restore today, so I booted to WinRE with Acronis, after first deleting all partitions off the drive from within the WinPE environment and restoring the drive which contained the 3 partitions.

The restore completed successfully and Windows has booted.

However, there are a number of problems.

Upon boot, Onenote complains of an error (this seems minor) and didn't stop the programme from running.

Launching services.msc has a JS error

More serious, is windows updates won't install and none of the troubleshooters work. [see images]

Any thoughts what I can do next? I feel that's it's something to do with my profile/or activation..

I messed around earlier trying to fix it, following many online guides for the errors below, but nothing fixed it. So I formated everything and am now back to the same fresh restore, with the same errors.

 

SFC /SCANNOW says the following

"Beginning system scan.  This process will take some time.

Windows Resource Protection could not perform the requested operation."

 

Any help, much appreciated. I wonder if somehow I'm not backing up windows correctly - I assume that I can do this from within windows as a scheduled task  - that's currently how I do it from within Acronis.

 

error2.jpgerror3.jpgerror4.giferror1.jpg

 

 

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Piers, welcome to these User Forums.

I am not aware of any backup / recovery issues when using ATI 2018 that would lead to the specific types of errors that you are seeing / reporting in this topic.

If your computer is capable of booting into the Windows 10 Desktop after doing the recovery from your backup in the Acronis Cloud, then all should be as it was when the backup to the cloud was created, except for the items which were excluded from the backup which would be recreated by Windows.

I can only really offer two suggestions for going forward from this situation.

The first would be to open a Support Case direct with Acronis and let them investigate this issue with you.

The second would be to perform an in-place upgrade of Windows 10 as described in webpage: Windows 10: Repair Install Windows 10 with an In-place Upgrade which should deal with the various serious issues with such as Windows updates etc.

In reply to by truwrikodrorow…

Thank you Steve for the kind welcome and prompt reply.

I'm glad to hear that I've been using ATI 2018 correctly and have the right expectations of the product!

Thank you so much for the suggestion of the in-place upgrade of Windows. I was a bit hesitant to try it as both the SFC tool and DISM were unable to repair the system, throwing errors before completion and I couldn't refresh Windows 10 as it kept rolling back.

However, restoring from the back up again, (same errors as before) and following your instruction to do an in-place install has kept all of my installed applications, fixed the component store which I believe was the cause of the errors and fixed all of the errors noted above.

Brilliant, thanks :)

I will raise a ticket with support as there is something odd going on, which i can replicate... I'll post back if we get anywhere.

Piers, glad to hear the in-place upgrade has resolved the Windows issues without any loss of data etc.  Thanks for the update and hope all goes well with the support ticket.