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Yet another file extension issue (and other issues)....

Thread needs solution

Hi everyone, I have searched for similar issues to no avail....

If I start at the beginning:

I had a separate physical disk with three partitions on (Data, Music, Photo's), after an SSD system drive failure (which cost me a few very important files) I got hold of a copy of ATI and decided to build a RAID1 array.

Acronis doesn't support non-stop backup of partitions, so I backed up using the files & folders option onto a third HDD (J:) while awaiting the new SSD. I also backed up the 'Data' folders onto a USB (G:) for added redundancy while moving things around. I also chucked in my mobile backup for good measure! 

Now we fast forward to the new W10 installation..... In the ATI backup pane, it shows under 'This computer' MyBackup - J:\Data\ and MyBackup_full_b1_s1_v1 - J:\Photo's & Video\ . In 'Others' MyBackup_full_b1_s1_v1- J:\Music\

Recovery of ‘Photo’s’ and ‘Music’ have gone swimmingly, however, the recovery of ‘Data’ results in the file extensions being permanently altered with ~****** and getting a ‘recovered but with errors’ warning. I can edit them and then open as normal, but with 21k+ files that’s a very long time! When I start the recovery of ‘Data’, it lists the origin as G:, even though it’s listed as J: in the left hand pane.

I guess I’ve somehow managed to confuse the HDD & USB recovery files and ATI doesn’t like it, resulting in the file extensions?

I’ve tried moving it and validating it and trying the USB backup also. I daren’t do anything else without speaking to somebody more knowledgeable than me first!!! Apologies if it’s a little hard to follow.

There is also another issue with my mobile backups now constantly resulting in error’s too, but one step at a time.

For info, I’m on UK time and work 0800-1700 for any delay’s in replying.

Thanks in advance. Ben

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My initial thought is that the file extension issue is not Acronis related; I have never experienced such behaviour and do not recall it being reported - but I am getting on in years and my memory is not what it used to be.

To me the file extension "~******" suggests that the file was "recovered" from a disk or files system failure. I could be wrong on this but I have a recollection of seeing this in the past. Hopefully someone else will have a better idea of what is going on.

Ian

In reply to by truwrikodrorow…

Thanks for replying, I have searched on here and the web and it seems the added extension is usually only seen during the recovery process, the other folders had them but they disappeared upon completion. Suggesting an incomplete recovery? Also the Mybackup as apposed to Myfulbackup seems suspicious?

I am one to bring unusual issues to light though!

Ben, the only times I have seen reports of ~*** file extension names it has been when a recovery has either been in progress or has been interrupted for some reason.  These are temporary files used as an intermediary state while files are being reconstructed as I understand the process.

How exactly are you doing the recovery here?  Is this from within Windows or are you using the Acronis Rescue Media to boot the computer and recover in a standalone environment?

What is the relevance of: "Now we fast forward to the new W10 installation" ?  Was this a Windows 10 build update or was it an upgrade from a different Windows version?  What version of Windows was active when the backups were created, is this different to the one active when the recovery was attempted?

Sorry for more questions than answers but trying to understand the overall big picture here?

In reply to by truwrikodrorow…

Thank you for joining in!

Firstly, the recovery certainly wasn't interrupted by me, it was allowed to complete itself and now ALL further recoveries produce the same result.

The recovery is for personal data files only, nothing to do with Windows and I'm not trying to back that up/recover. ATI was used to backup the files from drive A to drive C to allow drives A&B to be formed into a RAID array (Letters for illustrative purposes only). It's now recovering them back that I have the issue.

I was using an old HDD for Windows while the replacement SSD arrived, it is possible that the backups were created using that copy but the drive was always designated as J: in both installations of Windows. 

No need to apologise, it's easy for me as I've been here for the entire process! I'll try again with less writing:

System drive & storage drive - backed up to third drive using ATI (Files & Folders).

New? system drive & RAID1 storage + third drive. Recovering from third drive onto RAID produces problems but with only one of the three backups.

I hope that's easier....

 

**EDIT**

I forgot to add that both installations of Windows were W10 fully updated.

Ben, thanks for the further information.  If the ATI Recovery of your Files & Folders backup has completed successfully, then any temporary files showing a ~*** extension should have been cleaned up during the process, regardless of whether the target drive is a RAID array or a standard drive.

Please can you use the MVP Log Viewer tool to check the logs for the recovery actions - I am assuming that these were done from within Windows and the logs are available.  Logs from using the Rescue Media are lost on restart of the computer into Windows unless saved from the offline environment.

A further assumption here is the the owning Windows user profile for these files & folders has not changed, i.e. that this is all done on the same computer simply as a migration of data from one drive to the new RAID array.

In reply to by truwrikodrorow…

Log as follows:

First attempt

31/01/2018 18:10:31: 00 9764 I00640002: Operation MyBackup started manually.

31/01/2018 18:10:32: 00 9764 I013C0000: Operation: Recovery
31/01/2018 18:10:32: 00 9764 I0064000B: Priority changed to Low.
31/01/2018 18:10:37: 00 9764 I000B03FC: Recover Backup Archive From file: J:\Data\MyBackup_full_b1_s1_v1.tib Recovery of: Files Recover to: E:\Data\
31/01/2018 18:17:03: 00 9764 E0004001A: Error 0x4001a: Error occurred while recovering.
31/01/2018 18:17:03: 00 9764 E013C0005: Error 0x13c0005: Operation has completed with errors.

Start: 31/01/2018 18:10:31
Stop: 31/01/2018 18:17:03
Total Time: 00:06:32

Second attempt

31/01/2018 20:44:13: 00 7048 I00640002: Operation MyBackup started manually.
31/01/2018 20:44:15: 00 7048 I013C0000: Operation: Recovery
31/01/2018 20:44:15: 00 7048 I0064000B: Priority changed to Low.
31/01/2018 20:44:19: 00 7048 I000B03FC: Recover Backup Archive From file: J:\Data\MyBackup_full_b1_s1_v1.tib Recovery of: Files Recover to: E:\Data\
31/01/2018 20:54:46: 00 7048 E0004001A: Error 0x4001a: Error occurred while recovering.
31/01/2018 20:54:46: 00 7048 E013C0005: Error 0x13c0005: Operation has completed with errors.

Start: 31/01/2018 20:44:13
Stop: 31/01/2018 20:54:46
Total Time: 00:10:33

You are correct, it's always been my profile. Simply recovering 3 x backups from a single drive, to the RAID - 2 out of three are fine, one not.

In my [limited] opinion, I'm leaning towards this drive letter issue I mentioned - ATI has the actual origin of the files listed differently to the backup address; do you want a screenshot of Acronis to see what I mean as my terminology will be off? The 'type' of backup is also listed differently...

Another point is that digging into the backup file itself reveals all files as they should be ands viewable in explorer , so there's no integrity issue as best I can tell.

Help greatly appreciated.

 

Ben, if you can mount the problem backup .tib file to a drive letter in Explorer, then you could simply do a copy & paste from the mounted drive to your RAID array target location.  (or you could use a File Sync program to do the same - one I use is SyncFolders which is free)

Sorry Ben, thinking in disk & partition mode for mounting to a drive letter.

Have you tried recovering the data to a different location than your E:\Data shown in the log?

No worries, it did get my hopes up a bit though!

 

I'm trying various combinations of that, only options I have are J: where the backup resides, and a USB.

I'll keep you posted but I've got to nip off shortly to get my son from school....

Steve, no amount of recovery attempts I made proved fruitful, I had tried to simply copy & paste the entire collection of files; however, I would get multiple errors that I ‘skipped’ and Explorer would just give up on the copy.

Good news is I’ve found a workaround and a possible reason for the errors. I’ve now C&P individual folders which has worked for the most part, although I have come across some that Explorer (and I assume ATI) simply don’t like?....

I had an MS Office folder that was used to house auto-saves from Excel/Word etc. – failed instantly. There were also old Blackberry backups (encrypted?) and some W7 Mail backups that created the same issues producing ‘file not supported’ and ‘alternate streams’ errors?....

Also some Garmin map files Explorer has really struggled moving as well, but did eventually.

Still none the wiser, but everything I really want is now sitting where is wanted. I’ll spend the next few days double checking before wiping J: and creating my ‘OneDrive’ where new backups will reside.

Steve, you are an absolute legend. I’m sure you’d of found an easier solution but add this to your ever-expanding list of unexplainable experiences to help others!

Many thanks. Ben

Ben, glad that you have found a way to get as many of your files & folders back as possible.

Hope things go more smoothly for you in the future.

p.s. I am also here in the UK but now retired so no more 8 till 5 for me!